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The Deployment Engineer will play an integral role in delivering our products to clients, collaborating closely with the commercial and engineering teams to ensure a seamless sales, integration, and deployment process. The crux of the role will involve travel around North America to deploy our robots within warehouse sites. It is crucial you are able to travel for 1-2 weeks at a time.
Job Responsibility:
Serve as the primary customer contact for the deployment and installation of hardware and software platforms
Coordinate with customers to plan and schedule installations, incorporating mechanical, electrical, software, and network components
Conduct on-site visits to execute system setup, configuration, calibration, and troubleshooting
Develop, maintain, and update installation, deployment, operational, and troubleshooting documentation
Maintain effective communication with customers to resolve technical issues and ensure successful completion of deployment activities
Requirements:
Comprehensive technical understanding of computer systems
Proven hands-on experience with hardware in operational environments, including system assembly, disassembly, and on-site debugging
Strong software debugging and problem-solving skills
Excellent written and verbal communication skills
Valid driving license required
Nice to have:
Prior experience in autonomous hardware systems or computer vision applications preferred