Department Manager, IKEA

IKEA

Location:
Italy, Afragola

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Manage a department at IKEA with responsibilities that include achieving business goals, ensuring teams are well-trained and motivated, improving customer experiences across channels, and collaborating effectively with other teams to achieve commercial priorities. Sustainability and engaging employees are also key focuses.

Job Responsibility:

Take responsibility for your department goals in every channel and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store
Follow up and act accordingly by using proven solutions and good examples
Ensure the shop is in excellent shape as new and always fully and efficiently stocked and that the IKEA product range is presented in ways that inspire and satisfy customers in every touch points
Being able to improve the customer experience not only in Store, but take responsibility for all the channels that IKEA uses o may use to reach our new customers
Apply actively sales steering to department’s top-selling products, prioritized products and IKEA service products in every channel, with the correct forecasting and phase-in/phase-out, to maximize sales and long-term profitability
Be brave on commercial opportunities or threats to face a fast-changing business environment by monitoring the main KPIs, evaluating relevant input from your local market, investigating local customer needs and their feedback in all the channels, and analyzing stock availability
Be an active speaking partner with your Store Commercial Team and the HQ team to have an effective collaboration between the store and the HQ, by keeping an active eye on the competition and sharing best practices and prove solutions
Proactively work with HR department to have the right number of competent colleagues in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors, to plan and offer a professional service with a core area approach in mind
Ensure your team has the right growth mindset and sales attitude, the correct knowledge about the product range in your department, and the IKEA services so that they can share this with IKEA customers to exceed their overall expectations on shopping experience
Recruit, onboard & develop your team, its individual members, and their talent to have engaged colleague and ensure a succession planning
Be an active player in working on sustainability initiatives with the team through ensuring sustainability priorities are reflected across store offering

Requirements:

Ability to make things happen, priorities and make decisions by championing flexibility, speed, and simplicity
A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships
Ability to organize and prioritize different tasks and processes
Ability to identify business opportunities and to create a high commercial performance
Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward
Knowledge of Sales techniques, local market and services, Sales Steering, Sales channels, Cycles, Data Analytics and Sales KPIs, Sales Location Management/Space Capacity and articles forecasting
Ability to speak fluent in Italian and English

Additional Information:

Job Posted:
May 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Department Manager