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Delivery Manager-managed Services

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NTT DATA

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Location:
United States , Rockville

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Delivery Manager - Managed Services will lead the operational delivery of Enterprise Hosting services, ensuring reliability and efficiency across cloud and on-premise platforms. The role requires a minimum of 12 years of experience in IT project management and delivery leadership, with a strong focus on cross-functional team coordination and stakeholder management. A bachelor's degree is required, or equivalent experience. Strong communication skills and familiarity with Agile methodologies are preferred.

Job Responsibility:

  • Provide day-to-day leadership, team management, and oversight of project execution and service delivery for Enterprise Hosting services
  • Ensure Enterprise Hosting service delivery remains aligned with program objectives and customer priorities
  • Collaborate closely with direct reports, the user community, and government leadership to identify new hosting services and capabilities, including the resources required to implement and sustain them
  • Deliver clear and transparent communication on project timelines, resource needs, risks, and service status across organizational and technical boundaries
  • Establish and sustain a culture of continuous improvement, innovation, and value-driven service delivery across the Enterprise Hosting team
  • Work with technical leads and team members to manage and prioritize backlogs, translate customer requirements into actionable tasks, and validate completed work prior to delivery to the customer.

Requirements:

  • Bachelor’s degree, or four (4) additional years of experience in lieu of a degree
  • Minimum 12 years of experience in IT project management, delivery leadership, enterprise IT team leadership, or delivery of professional IT services supporting Federal Government clients
  • Minimum 3 years of experience leading or coordinating cross-functional teams (e.g., engineering, operations, and service delivery) in mission-driven environments, with responsibility for delivery outcomes, prioritization, and stakeholder coordination
  • Minimum 3 years of experience across at least three IT disciplines such as infrastructure, cloud platforms, storage, application development, and operations or engineering services, with the ability to integrate solutions across domains
  • Minimum 3 years of experience contributing to or leading IT strategy development or execution, including the adoption or scaling of modern practices such as DevOps, infrastructure as code, and/or microservices-based architectures, with measurable impact on delivery speed, reliability, or operational efficiency
  • Ability to obtain a Public Trust
  • Must live within 60 miles of the client site in Rockville, MD.

Nice to have:

  • Demonstrated experience leading multidisciplinary teams supporting engineering, operations, and service delivery in dynamic, mission-driven environments
  • Experience across multiple IT disciplines, which may include infrastructure, cloud platforms, storage, application development, and operations or engineering services
  • Proven experience supporting and developing IT strategies, including introduction of modern IT practices and emerging technologies such as DevOps, infrastructure as code, and microservices-based architectures
  • Experience developing and applying project management processes, tools, templates, and documentation to support consistent delivery and governance
  • Demonstrated ability to prioritize and manage multiple initiatives simultaneously while ensuring timely and effective delivery across organizational and technical boundaries
  • Familiarity with Agile delivery methodologies, including Scrum and or Kanban
  • Strong communication skills, with demonstrated experience presenting information to senior leadership and government stakeholders
  • Demonstrated experience directing cross-functional technical teams and partnering with application development organizations to deliver integrated enterprise services
  • Background supporting broad portfolios of shared platforms and applications built on a mix of commercial products, custom software, and open-source technologies
  • Experience working in heterogeneous enterprise environments that include Windows and multiple Linux distributions, as well as containerized workloads deployed across on-premise and cloud infrastructure
  • Familiarity with IT service management concepts and operational best practices, including ITIL-aligned processes
  • Proven ability to assess end-to-end solution components, identify system integration dependencies, and recognize capability gaps that must be addressed to achieve future service performance and functional goals
  • General understanding of federal cybersecurity standards and compliance processes, including the NIST Cybersecurity Framework and Security Assessment and Authorization activities.

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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