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Our OptiFlight solution is a key pillar in SITA’s commitment to greener, more sustainable aviation by enabling flight and air traffic optimization. Reporting to the Service Activation Squad Leader, the Service Activation Engineer is overall responsible for the following key activities: Onboarding and delivering contracted opportunities and trials: Set up the solution from end to end - from capturing customer requirements to delivery; Provide training to end users (pilots) as needed; Analyze the results and communicate with the customer; Support airlines specific requests regarding the solution; Provide support to help manage incidents: investigations and troubleshooting. You will collaborate with various functions within SITA FOR AIRCRAFT, such as Engineering & Technology, Product, and other colleagues across the company, located in more than 20 countries (Canada, United States, France, Switzerland, Germany, Singapore, United Arab Emirates, Spain, and others).
Job Responsibility:
Own technical project activities from beginning to final delivery
Follow up with airlines on the success of implementation
Custom requests/analysis from the airlines
Investigation of issues with application
Manage Pilot communication (pilot notification/pilot webinar meeting)
Manage handovers to internal operation teams
Requirements:
At least 5 years as Flight Operations Engineer or similar roles
Airlines operations
Flight dynamics knowledge
Able to manage pilot discussion on operation and procedures
Bachelor In Aeronautics Engineering
Nice to have:
Flight data knowledge
Data analysis/Quality check
Coding knowledge is optional (bash)
What we offer:
Flex Week: Work from home up to 2 days/week (depending on your team’s needs)
Flex Day: Make your workday suit your life and plans
Flex Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health – a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status