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The Delivery Administrator at NTT DATA is responsible for supporting sales operations and ensuring customer satisfaction. This role involves processing sales quotations, managing orders, and coordinating with logistics and finance teams.
Job Responsibility:
Prepare and process sales quotations, purchase orders, and invoices in the system
Ensure all orders are entered accurately and in line with company policies
Liaise with customers to confirm order details, delivery schedules, and payment terms
Support sales executives with documentation for tenders, proposals, and bids
Coordinate with logistics and finance teams to ensure smooth order fulfillment and billing
Monitor and keep track of clients’ service renewal dateline
Track sales orders, stock availability, and delivery status
Ensure all sales-related documentation is complete, accurate, and properly filed
Handle customer inquiries promptly and professionally
Support issue resolution related to order processing, delivery, or billing
Build and maintain positive relationships with customers and partners
Requirements:
Diploma or Bachelor’s Degree in Business Administration, Marketing, or related field
1–2 years of experience in sales administration, order management, or customer service
Experience in IT/telecom is an added advantage
Strong organizational and multitasking skills with attention to detail
Good communication and interpersonal skills
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Experience using CRM or ERP systems (e.g., Salesforce, Dynamics 365, SAP) preferred
Ability to work independently and collaboratively in a fast-paced environment
Customer-oriented mindset
Team player with a proactive attitude
High level of accuracy and accountability
Able to prioritize tasks and meet deadlines under pressure
Nice to have:
Experience in IT/telecom is an added advantage
Experience using CRM or ERP systems (e.g., Salesforce, Dynamics 365, SAP) preferred