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Join the heart of culinary excellence at Fortnum & Mason. Our iconic Food Hall on the Lower Ground Floor is a destination for the finest and most unique products, sourced from exceptional independent suppliers. From freshly made pasta and pies to our legendary Scotch eggs, our Deli counters are a celebration of taste and tradition. We are seeking a hands-on and passionate Deli Supervisor to lead our talented team and deliver an unforgettable experience for every customer who walks through our doors.
Job Responsibility:
Lead with inspiration: Motivate and coach a close-knit team to deliver world-class service every time
Be hands-on: Support your team on the shop floor, ensuring smooth service and impeccable standards
Create memorable moments: Bring the Fortnum’s luxury experience to life through exceptional customer engagement
Collaborate: Work closely with multiple departments to keep everything running seamlessly
Requirements:
Proven experience in a supervisory or leadership role within a fast-paced environment
Ability to work hands-on in production and deliver high-quality items for customers during peak periods
A background in luxury or premium settings where service is key
A natural leader with strong people management skills and a proactive approach
Flexibility to work varied shifts, including weekends
Outstanding communication skills and a genuine passion for food and customer service
What we offer:
Competitive hourly rate + paid overtime
Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
Subsidised staff restaurant using Fortnum’s ingredients
28 days holiday + a day off for your birthday and 5 extra wellbeing days off
Matched pension scheme and career development opportunities
Annual staff party and incredible gifts after 5 years