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Dc mailroom generalist

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Helzberg Diamonds

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Location:
United States , North Kansas City

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This position is primarily responsible for receiving merchandise from vendors, stores, and other partners shipping to the DC. This position is also responsible for outbound shipments to vendors, customers, and partners and for providing support to the DC by aiding in areas as business needs require.

Job Responsibility:

  • Verify the accuracy of vendor shipments, invoicing and accepting appropriate merchandise into inventory
  • receive shipment trucks and oversee outbound truck shipments
  • takes responsibility for the accuracy of insurance values and communication with packaging companies for supply ordering and other vital business needs (UPS/FEDEX etc…)
  • responsible for communicating and coordinating with merchandise team members regarding Purchase Order issues and sorting vendor samples
  • verify the accuracy of store shipments, transfers and repairs by receiving merchandise from stores and checking for proper merchandise and paperwork
  • evaluate merchandise and identify latent manufacturing defects, design flaws and product failures
  • responsible for receiving all vendor merchandise, store, and return to sender package logging, sorting, into the DC
  • responsible for international shipping, filling out customs information correctly to ensure prompt delivery
  • processes and ensures accurate shipping of APO, DPO, and FPO shipments from DC and stores
  • responsible for outgoing shipments of customer repairs, merchandise and sample return to vendors
  • return product failures to manufacturers with specific defective designations and return non-salable, non-defective merchandise to contract repair facilities for refurbishment
  • execute RTV process
  • perform various duties for other work groups in the Distribution Center as needed
  • pick and consolidate daily replenishment orders for all stores and receive and audit store to warehouse transfers, repairs and advertising merchandise to re-stock primary bins
  • create put-away documents and physically re-stock merchandise vault
  • process and pack sales orders generated by the Helzberg Diamonds Internet site and ensuring that the appropriate materials are included in each shipment
  • when necessary, ensure that all rings have been properly sized before processing and packing the customer order(s)
  • process store to warehouse transfers for replenishment, restock and redistribution and ensure the timely and accurate processing of merchandise recalls

Requirements:

  • High school diploma required
  • one to three years retail, customer service, jewelry merchandise or distribution experience preferred
  • strong organizational, customer service and communication skills required
  • good clerical skills
  • ability to use desktop software (Email, Excel, Word)
  • must be extremely flexible and a quick learner
  • ability to be very accurate, detail-oriented and meet deadlines required
  • ability to solve problems and resolve customer conflicts
  • must be able to work flexible schedules and overtime as needed
  • regular, predictable onsite attendance is required

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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