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Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.
Job Responsibility:
Taking ownership of customer issues reported and seeing problems through to resolution
Maintain optimal level of customer satisfaction
Identify all customer issues and recommend appropriate resolution
Providing 2nd-level support by: researching, diagnosing, troubleshooting, identifying solutions, carrying out configurations, performing upgrades, carrying out migrations
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Write and maintain documentation
Requirements:
Solid and extensive knowledge of IT data center infrastructure in general and navigate medium to large IT environments
Experience with being responsible for the implementation of new databases and the operational management of existing databases
Customer focused regarding the operations of the databases with focus on reliability and performance
Able do handle the following tasks: Preparation of operational procedures for backup and recovery, tuning, integrity, reliability and administration of database users
Provide support to the application people and assets in setting up the internal structure of the database
Establish and follow up robust database standards
Know how to work on Databases in the Azure Infrastructure-as-a-Service platform
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