Datastore Support Engineer, Software Implementations

• Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
• Develop and prepare SQL queries to assist Law Enforcement customers with their reporting needs
• Provide front line datastore support to Axon Records and Standards customers while logging detailed notes on each customer interaction
• Collaborate with customers to identify the urgency of tickets/requests and identify their priority across engineering teams
• Researching, diagnosing, troubleshooting and identifying solutions to tackle Axon RMS system issues, specifically related to our Axon Datastore
• Follow up with clients to ensure their systems are fully functional after troubleshooting
• Develop knowledge base articles on top issues
• Report bugs and trends to the necessary Axon teams

• 5+ years of support experience for cloud-based products
• Solid communication skills and the ability to communicate to both technical and non-technical customers/colleagues
• Experience working with relational databases and SQL and the ability to write, modify, and troubleshoot SQL queries
• Experience working with business intelligence applications such as Tableau, Power BI, Crystal Reports
• Experience working with JSON and XML
• Knowledge of computer/server hardware, operating systems, and storage devices
• Requires the ability to work individually with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

A willingness to learn, self-sufficiency, responsibility, and a positive outlook

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs