Database - Player Development Auditor

• Ensure that the Player Development Department is continually developing and maintaining effective working relationships with a casino property’s very best players
• Review all data to verify that there is a follow-through with the department
• Representing the property as a role model of customer service and professionalism
• Establish and maintain positive customer relationships with players
• Audit and review documented contact with coded players
• Interact with players in person on property, as well as via telephone, e-mail, text message, surveys, and written correspondence
• Verify and audit Hosts use of out-bound phone calls, logs, emails, and texts
• Review monthly/quarterly areas of Networking among coded players
• Review the hosts’ feedback about what they learn about and how they tailor services to guests’ preferences
• Get feedback from the hosts on how they improve their skills, grow their player base, and meet their goals
• Review and document how they resolve player issues
• Review results on how guest issues are resolved when they have to be escalated to management
• Audit and document the right balance in every situation between the guest’s desires and the property’s rules
• Review and audit hosts Invites for players to events, tournaments, shows, etc.
• Review and audit player hotel stays, show, dining and other reservations and communications from host to guest
• Review and audit any marketing offers, complimentary items issued or other offers to guests as play
• Observe and document special events, player parties, property promotions and other activities as needed and analyze data
• Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues
• Maintain confidentiality of information
• Participate in brainstorming and planning sessions for Player Development program
• Strive to achieve and exceed goals and metrics/objectives
• Review and analyze the growth of business
• set and monitor achievement of goals and metrics for the team
• Verify data from the Player Development Manager to regularly review and ensure that the re-code of the players for the PD team to focus on are of the highest potential
• Analysis of coded and potential high-worth player data
• Audit and review patron account data extractions and queries based on various criteria and filters
• Audit the budget, the reporting, and the logistics of events
• Audit how guests are assigned to hosts
• Regular and consistent communication with all direct reports
• Prepare and submit reports on activities as directed
• Attending meetings as a representative of the Player Development team
• Assisting in marketing events as required
• Any other assigned duties as needed

• Individuals must be at least 21 years of age
• Combination of post-secondary education in Business, Marketing, Communications, or related field and/or at least one year of experience in database or direct marketing or gaming management system
• Advanced knowledge in Microsoft Excel and Access, or skill set to quickly learn
• Ability to read and write at a level appropriate to clearly communicate and document all required communications
• Advanced proficiency in word-processing, spreadsheets, and database, presentation and programming languages is a plus
• Detail oriented with strong organization and time management skills required
• Must be punctual and dependable
• Read, write, and speak the English language
• Must be able to provide all documents required to show the incumbent is eligible to work in the United States
• Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission
• Must always have all appropriate document(s) current and valid
• Otoe Missouria Gaming License
• Driver’s License

Programming languages is a plus