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We are currently recruiting for a Data Support & Request Officer to support the handling and processing of statutory information requests during a busy period. The role will focus on managing Freedom of Information (FOI), Environmental Information Regulation (EIR), and Subject Access Requests (SAR) while ensuring compliance with relevant legislation and statutory deadlines. The successful candidate will assist with request handling, case coordination, and administrative support while ensuring information is processed accurately and within required timescales.
Job Responsibility:
Support the processing of FOI, EIR and SAR requests accurately and within statutory timescales
Ensure compliance with Freedom of Information Act 2000, Environmental Information Regulations 2004, and Data Protection Act 2018
Acknowledge, triage and log requests through the case management system
Liaise with internal service areas to gather requested information
Review responses to ensure accuracy, completeness and legislative compliance
Apply relevant exemptions or exceptions where appropriate
Undertake redaction of sensitive information prior to release
Maintain accurate records within the case management system
Provide guidance to officers and requestors regarding information requests
Support the Ombudsman complaints process, including gathering and checking case information and assisting with responses
Assist with complaints processing where required
Requirements:
Knowledge of handling and processing personal data
Knowledge of the Freedom of Information Act, Environmental Information Regulations and Data Protection legislation
Working knowledge of data request handling processes and corporate administrative procedures
Strong organisational skills and attention to detail
Ability to prioritise work and meet statutory deadlines
Strong written and verbal communication skills
Ability to follow procedures and proofread documentation accurately
Ability to use Microsoft Office including Word, Excel, Teams, SharePoint and Outlook
Experience handling FOI, SAR or data related requests
Nice to have:
Knowledge of local government processes
Experience liaising with external bodies such as the Information Commissioner or Ombudsman
Knowledge of complaints handling processes
Data Protection qualification (e.g. GDPR Practitioner Certificate) or equivalent experience