Data Center Technician

• Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type
• Complies with Data Center business unit policies, procedures, and deadlines
• Develops an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
• Develops and acquires a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment
• Participates in daily safety briefings
• Completes required Environmental & Health Safety (EHS) training
• Completes required security and data management training while complying with security and data management procedures/policies
• Contributes to a positive and effective team environment
• Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards
• Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders
• Completes required training aligned to job focus areas and workloads
• Develops an understanding of effective execution order strategy(ies) for assigned tasks
• Prepares, stages, sets up, and performs basic startups and shutdowns for hardware
• Performs basic diagnostics and troubleshooting
• Learns about post-execution verification of grounding, staging, labeling, and cabling
• Directly performs decommissions, simple changes and refreshes of infrastructure cabling, network, storage, and server equipment
• Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements
• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology OR equivalent experience

• Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications
• Additional benefits and pay information available at provided link