Data Center Operations Technician III

• Utilize custom monitoring software and an internal ticketing system to provide customer support
• Identify and troubleshoot simple hardware failures on x86-based servers, including the replacement of failed hardware components
• Troubleshoot simple operating system storage issues, including file system, disk management, and RAID technologies
• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMWare ESX Server
• Simple operating systems administration to include troubleshooting of login, password, and connectivity issues
• Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services, or Remote Access Controllers
• Complete the troubleshooting, configuration, and replacement of network device hardware, including access and aggregation switches, firewalls, load-balancers, and security appliances
• Complete the troubleshooting, configuration, and replacement of storage devices, including DAS and NAS arrays
• Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets, and completion of all cabling needs required
• Troubleshoot copper and fiber cabling, including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling
• Provide technical communication relating to customer configurations in a concise, professional manner
• Adhere to company security policies and procedures, including health and safety and local governing requirements, as directed
• Execute and maintain meticulous 5S and housekeeping practices
• Demonstrate no less than full performance in a continuous, consistent, measurable manner
• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
• Demonstrate a clear understanding of the Rackspace software toolsets required for the monitoring and support of customer configurations
• Demonstrate the ability to complete customer configuration maintenance and hardware troubleshooting
• Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required
• Customer configuration maintenances are quality controlled and adheres to published policy and process to ensure Global alignment
• Troubleshooting and problem-solving capabilities lead to accurate and timely resolution of technical events
• All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method
• All customer interactions, both internal and external, are conducted in a manner that delights customers
• Process and policy sign-off is conducted in a timely manner, with a clear understanding of the subject matter, by the specified due date
• All areas of responsibility are clean and organized, with specific areas designated for all movable items

• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in a field related to the role
• 3 - 4 years of total applicable work experience required
• requires a minimum of 2 years of experience in the role duties
• Intermediate knowledge of engineering, design, configuration, installation, maintenance, and upgrade of the local area network (LAN) and/or wide area network (WAN)
• Intermediate knowledge of servers and various software applications
• Must be able to lift 50 lbs overhead
• Industry-recognized certifications in operating systems, networking, security, and/or storage technologies preferred

• Industry-recognized certifications in operating systems, networking, security, and/or storage technologies
• Bachelor's Degree in a field related to the role

Incentive compensation opportunities in the form of annual bonuses or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP)