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Data Center Operations Manager

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Rackspace

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Location:
United States, Santa Clara

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

122500.00 - 179630.00 USD / Year
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Job Description:

As the Manager of our datacenter operations team you’ll contribute in the strategic planning of the design, operation, and maintenance of equipment within our Data Center. You’ll support mission-critical servers and must maintain better than 99.999% uptime. You’ll also be responsible for vendor selection and various contract negotiations.

Job Responsibility:

  • Manage a team of datacenter operation engineers and maintain a better than 99.999% uptime through impeccable housekeeping and robust operational discipline
  • Report on operational performance to the leadership team
  • Recommend changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers
  • Train employees on policies and procedures and engage them in change
  • Recommend employees for hiring, firing, promotions and demotions
  • Provide input on pay reviews
  • Prepare and perform performance appraisals
  • Monitor and prioritize an internal ticketing system
  • Provide operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
  • Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
  • Conduct operating systems administration including setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting
  • Install or remove fiber or copper cabling
  • Install network device hardware including switches, firewalls, load-balancers and security appliances
  • Install hardware on storage devices including DAS and NAS arrays
  • Complete customer maintenance requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required
  • Ensure adherence to global processes and quality control standards for all work performed by the team
  • Coordinate with vendors and contractor to ensure Data Center needs are met in a timely and cost effective manner

Requirements:

  • Bachelor's degree in computer science, computer engineering or a related field. Additional experience may substitute for the degree
  • 7+ years of experience as a data center operations technician
  • Previous people management within a Data Center experience is required
  • Demonstrated successful experience meeting data center production/operation schedules
What we offer:

Incentive compensation opportunities in the form of an annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP)

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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