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The Data Centre IMAC (Installations, Moves, Adds, and Changes) Engineer will work as part of a team within the Data Centre Operations division to deliver support activities and input to project related tasks within the Data Centre and ensure that all work carried out complies with agreed standards. The Data Centre IMAC (Installations, Moves, Adds, and Changes) Engineer will provide an operational interface to physical security teams assisting in the proactive management of the site’s security. Providing an interface to the customer, advising them of any operational issues with the infrastructure and acting as a point of contact to address the customer requirements including being first line of support for incident and recovery duties, contribution to BAU (Business as usual) and project activity to rack, install and decommission devices.
Job Responsibility:
Hardware Installs, Moves & Changes, and Decommissions
IT Logistics & Media Handling
Data Centre Audits
Visitor Escorting
General DC Operations and Support
Requirements:
Relevant Experience working in banking IT environment
Relevant Experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment)
Relevant Experience in structured cabling installation, fault finding and testing with fluke test equipment
Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
Understanding of criticality of support in a financial sector
An ability to assimilate technical details required for project delivery in a short time frame and in pressurised environment
Excellent MS Office Suite experience (Outlook, Excel, Word etc)
Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team
Prioritisation skills and multitasking ability
Extensive knowledge of Asset Management and DCIM systems
Extensive knowledge of ITSM Ticketing Systems
Extensive understanding of complex change management and service delivery processes
Availability to work on on-call shift rota for emergency visitor escorting
Nice to have:
Previous training / qualifications within Information Technology field
Certified Data Centre Technician Professional (CDCTP®)
Cisco Certified Network Associate – Data Center (CCNA DCICN DCICT)
Certified Data Centre Management Professional (CDCMP®)
Information Technology Infrastructure Library - Foundation (ITIL®)