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The Digital Tech Program Lead Analyst is a strategic professional who stays abreast of developments within their field, contributing to the directional strategy by applying expertise to real-world challenges. The role involves managing technology projects, building simplified solutions, and influencing cross-functional teams to deliver high-impact results.
Job Responsibility:
Accountable for planning and managing a group of related technology projects or activities in a coordinated way from inception through successful delivery
have a deep understanding of the design approaches and technologies utilized in your area
focus on the customer experience, the build and delivery processes and the problems to be solved
work across multiple scrum teams
align dependent organizations and remove/mitigate all blocking issues
may work directly with external to Global Digital or external to Citi technology providers and customers
work with limited guidance, seeking guidance as needed
have a deep understanding of the business and technical requirements for the solutions being built
understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system
recognize complex designs and propose simplified solutions by working with software design engineers, principals, and TPMs
help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience, maintainability
identify blocking issues and manage their resolution, anticipate bottlenecks and adequately factor in contingency for unplanned delays
write documentation as required
partner with industry vendors that provide technology or user experience design components that support our Digital architecture and work with vendors on our implementation plans and roadmaps
communicate roll up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption
regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
work with teams to improve concurrent project delivery
Requirements:
Total 10+ years of experience with 6+ years in a program management position including time as a software developer
significant experience managing complex business and/or transactional models
demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams
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