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An exciting opportunity has arisen within our contract administration team to provide operational assistance to the Network Rail contract. This role will work closely with our clients and operational teams ensuring great customer service and monitoring performance of this area.
Job Responsibility:
Support the Contract Management Team in day-to-day functions of EV operations and overall administration including analysing EV and ANPR camera data
Promote operational excellence and best practice and form a close working partnership with internal and external stakeholders
Ensure operating procedures comply with both APCOA Parking UK and Network Rail
Liaise with Network Rail (and its third-party partners) and internal APCOA stakeholders in regard to all things EV
Advise line manager/Contract Manager of any cost efficiencies and support generation of additional revenue gain across the contract
Advise line manager of any operational challenges which impact EV performance and how they can be overcome
Manage new site mobilisations and setups in regard to EV charging
Manage and monitor the EV Point and ANPR performance across the Network Rail parking estate including end-to-end management of fault reporting and the resolution of them
Support the contract and ultimately contribute to delivering all client and APCOA local SLA and KPIs
Additional support for the operations teams to include site visits, health and safety inspections and ad-hoc enforcement
Requirements:
Previous experience within an operational role
Previous experience of working with multiple stakeholders
Experience with reporting and cost controls/budgets
Proficient with Microsoft packages
Analytical mind
Worked with a variety of data systems
Self-motivated and pro-active
What we offer:
Motivating work environment where successes are shared
Challenging projects and an atmosphere of fostering and support