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We are seeking a Data Analyst – ServiceNow CMDB to support a major program focused on maintaining and optimizing the Configuration Management Database (CMDB). This is a hybrid role, requiring the candidate to work in the Toronto office twice a week. You will be integral to ensuring accurate configuration data, supporting integrations, and aligning CMDB processes with best practices across ITOM, ITAM, and ITSM.
Job Responsibility:
Configure and maintain CMDB classes, relationships, and attributes, ensuring continuous health monitoring and a target accuracy of 95%
Implement and optimize Service Mapping to establish accurate service-to-infrastructure relationships, aligning the CMDB structure with the Common Service Data Model (CSDM)
Develop automated workflows for CI updates and lifecycle transitions. Integrate the CMDB with discovery tools, monitoring systems, and external data sources
Configure and manage the certificate inventory within ServiceNow, automating renewal workflows and expiration alerts
Facilitate governance discussions, create compliance checklists, and ensure audit readiness through accurate documentation and lifecycle visibility
Requirements:
ServiceNow CSA certification is required (candidates must provide the associated email address for verification)
A minimum of 5+ years of experience with ServiceNow CMDB and related modules
Strong knowledge of ITIL processes, including CMDB, ITAM, ITOM, and ITSM
Expertise in CMDB lifecycle management aligned with CSDM
Proven experience maintaining CMDB health (target: 95% accuracy) and resolving data quality issues
Proficient in JavaScript, Business Rules, Client Scripts, and GlideRecord
Experience with Flow Designer, Scheduled Jobs, and Notifications
Strong in ServiceNow workflows, reporting, dashboards, and analytics
Nice to have:
Preferred Certification: Certified Application Developer (CAD) or Certified Implementation Specialist – Data Foundations (CMDB & CSDM)
What we offer:
Play a central role in optimizing and governing a critical enterprise platform (ServiceNow)
Opportunity to work across multiple domains: ITOM, ITAM, and ITSM
Engage in a role focused on data quality, governance, and automation
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