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Our client is a leading provider of secure digital communication and document management solutions, helping people, companies, and institutions interact efficiently and safely online. Your future project: join our Danish Customer Advisor team.
Job Responsibility:
Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback
Requirements:
Native or proficient level of Danish (C2)
Intermediate level of English (B1)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Cyprus
Be a local candidate or willing to relocate to Larnaca, Cyprus (work on site)
What we offer:
Company-provided housing in Larnaca and round-trip flight covered
Competitive fixed monthly salary plus an attractive, uncapped commission system
Paid professional training
Office hours only, no weekends
Employee discounts
Health and accident insurance covering both work and leisure time
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including wellness programs, excursions, and themed events