Danish Back Office Agent, Randstad

Danish Back Office Agent

Randstad

Location:
Greece, Athens

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a highly motivated and detail-oriented Danish Back Office Agent to join our client's team. The ideal candidate will be responsible for analyzing the results of BPO vendors to ensure the best customer experience and maintaining a stable operational plan. This role involves supporting external functions, tracking current issues and solving problems by analyzing performance results.

Job Responsibility:

Collaborate with internal and external stakeholders to ensure excellent customer support
Participate in the Scrum process and monitor operational queues
Perform CSAT analysis, focusing primarily on promoters and passives, with occasional attention to detractors
Identify and highlight opportunities for process improvement
Conduct daily calls for alignment and improvement initiatives

Requirements:

Experience in online customer service
Availability to work in shifts, including weekends and holidays (excluding night shifts)
Product knowledge will be considered an asset
Strong analytical and prioritization skills
Active listening skills
Advanced communication skills
Proficiency in PC skills and MS Office, G-Suite
Fluency in Danish & advanced English skills

Additional Information:

Job Posted:
May 11, 2025

Expiration:
December 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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