CX Operations Manager Job at EliseAI (New York City)

Commissioning CX Manager

Location

Salary:

Not provided

AM Technical Solutions

Expiration Date

Until further notice

Requirements

Willingness to travel
Degree qualified with appropriate experience or equivalent
Chartered Engineer status or working towards
Fully conversant with ASHRAE testing levels 1-5
Understanding of BSRIA and CIBSE guidelines
Understanding of relevant British and European standards
Excellent interpersonal and communication skills
Financial management/reporting
Sound working knowledge of contracts (desirable but not essential)
Understanding of equipment tagging systems

Job Responsibility

Lead a team of commissioning managers across diverse projects in the data center sector
Represent the company at meetings with customers, professional teams, and contractor teams as required
Ensure effective systems of internal control and delegation for risk and performance monitoring analysis
Make day-to-day decisions on project progress, resourcing, and provide advice directly to clients
Review project status advised by internal and external parties, modifying schedules or plans as required
Manage and plan resources for site attendances and witnessing across all projects
Manage the review process for design drawings, specifications, and technical submittals to produce a commission-ability review
Manage the review process for commissioning Tech Subs for technical content and contract compliance, organizing workshops for sign-off
Ensure all project deliverables are agreed upon and effectively managed
Manage the production of commissioning plans, programmes, and project test documentation

Customer Experience Manager

We are seeking a dedicated and results-driven Customer Experience (CX) Manager t...

Location

United States , Garden Grove

Salary:

80000.00 - 120000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

5+ years of experience in a Customer Experience (CX), Customer Success, or Operations role, with a proven track record of designing and implementing successful CX programs
Expert proficiency in CX measurement tools (e.g., Qualtrics, Medallia, Zendesk) and the ability to conduct deep quantitative and qualitative analysis of customer data
Experience within the Automotive, Commercial Vehicle/Fleet, B2B Technology, or high-value capital goods industries is highly preferred
Exceptional written and verbal communication skills, with proven experience influencing cross-functional teams and presenting to executive levels
Demonstrated ability to manage complex, multi-stakeholder projects from concept through execution

Job Responsibility

Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support
Map the customer journey across Sales, Delivery, Service, and Support to identify pain points and opportunities for improvement
Coordinate dealer readiness, delivery scheduling, checklists, and cross-functional handoffs to ensure every commercial EV delivery is executed accurately and on time
Own and manage the Voice of the Customer (VOC) program, utilizing tools like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys
Analyze customer feedback, operational data, and market research to derive actionable insights and quantifiable CX metrics
Partner closely with Service Operations, Product, Sales, and other teams to implement process changes that directly address customer needs and reduce friction
Lead projects focused on improving turnaround times, field interactions, and overall service consistency
Represent the customer in internal discussions, ensuring operational decisions consider downstream customer impact
Support the development of standards and guidelines for customer-facing communication
Work with Training/People teams to embed CX principles into onboarding and ongoing education, helping reinforce a customer-first mindset across departments

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

Customer Success Operations Leader

We are looking for a CX Operations Leader to drive process excellence, analytics...

Location

United Kingdom , London

Salary:

Not provided

AFI Solutions GmbH

Expiration Date

Until further notice

Requirements

Proven track record at director level or equivalent leading CX operations in a software or SaaS company
Minimum of 5+ years of progressive experience in customer experience, service delivery, or operations
Strong background in process optimisation and cross-functional collaboration at scale
Hands-on expertise in analytics and business reporting, with experience tracking financial and CX performance metrics such as revenue, margin, backlog, and CSAT
Experience managing enterprise-grade platforms such as Salesforce and customer success tools (Certinia, ChurnZero)
Demonstrated ability to partner with senior leaders to execute strategic CX initiatives
International experience in software or SaaS environments preferred

Job Responsibility

Partner with CX leadership to harmonise and streamline processes across the customer journey including opportunity management, project delivery, and resource management
Identify bottlenecks and implement improvements to ensure scalability and consistency across regions and functions
Collaborate with IT, Sales, and CX teams to connect processes and ensure operational effectiveness at scale
Drive consistency across departments to support growth and enhance the customer experience
Serve as the business partner to the CX leadership team for all core analytics including revenue, backlog, margin, CSAT, and SLA performance
Provide insights that enable data-driven decisions and accountability
Support the execution of our OneCX strategy by ensuring transparency and alignment across global operations
Own the maintenance, optimisation, and innovation of SER Group’s core CX platforms including Salesforce (SFDC), Certinia, and ChurnZero
Partner with business and IT stakeholders to ensure systems are fit for purpose, scalable, and continuously improved

What we offer

Offene, familiäre Unternehmensstruktur mit Flexibilität
Modernes Office mit Top-Ausstattung

Fulltime

Senior Manager, CX Operations

Glean is seeking a Senior Manager, CX Operations to own the data, operations, an...

Location

United States

Salary:

200000.00 - 240000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of experience in CX Operations, Revenue Operations, or related GTM operations roles, ideally in B2B SaaS
Track record of building or materially improving CS systems and processes (health scoring, renewals forecasting, playbooks, segmentation) and demonstrating measurable impact on retention, expansion, or health
Strong understanding of key post-sales metrics and leading indicators
Experience operating in high‑growth or startup environments where you’ve had to build structure in ambiguity

Job Responsibility

Help build our post‑sales strategy, including defining core CX roles and responsibilities, driving segmentation and coverage decisions, and owning capacity planning
Shape the long‑term CX operating strategy by designing and maintaining the CX metrics backbone, including dashboards and reporting for key health, retention, and expansion metrics
Implement and run key post‑sales cadences such as renewals forecasting, capacity and coverage reviews, and churn‑risk and health reviews, delivering business reviews with data‑driven insights on customer outcomes and performance
Design and refine end‑to‑end CX workflows across onboarding, implementation, adoption, risk management, expansion, and renewal, clarifying ownership, handoffs, and SLAs across CX roles
Define and track leading indicators of customer health, adoption, and risk, surfacing clear alerts and views to CX leadership and frontline teams
Identify and execute opportunities for automation and capacity unlock, embedding AI‑first workflows into CX operations—including using Glean at Glean—to remove manual work and scale impact
Own the CX tooling stack for data and insights, partnering with RevOps, Systems, and CS leadership to ensure platforms are configured to support an efficient, insight‑driven customer journey
Be the voice of post‑sales in cross‑functional GTM and product decisions

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

Senior Manager, CX Operations

Glean is seeking a Senior Manager, CX Operations to own the data, operations, an...

Location

United States , San Francisco

Salary:

200000.00 - 240000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of experience in CX Operations, Revenue Operations, or related GTM operations roles, ideally in B2B SaaS
Track record of building or materially improving CS systems and processes (health scoring, renewals forecasting, playbooks, segmentation) and demonstrating measurable impact on retention, expansion, or health
Strong understanding of key post-sales metrics and leading indicators
Experience operating in high‑growth or startup environments where you’ve had to build structure in ambiguity

Job Responsibility

Help build our post‑sales strategy, including defining core CX roles and responsibilities, driving segmentation and coverage decisions, and owning capacity planning
Shape the long‑term CX operating strategy by designing and maintaining the CX metrics backbone, including dashboards and reporting for key health, retention, and expansion metrics
Implement and run key post‑sales cadences such as renewals forecasting, capacity and coverage reviews, and churn‑risk and health reviews, delivering business reviews with data‑driven insights on customer outcomes and performance
Design and refine end‑to‑end CX workflows across onboarding, implementation, adoption, risk management, expansion, and renewal, clarifying ownership, handoffs, and SLAs across CX roles
Define and track leading indicators of customer health, adoption, and risk, surfacing clear alerts and views to CX leadership and frontline teams
Identify and execute opportunities for automation and capacity unlock, embedding AI‑first workflows into CX operations—including using Glean at Glean—to remove manual work and scale impact
Own the CX tooling stack for data and insights, partnering with RevOps, Systems, and CS leadership to ensure platforms are configured to support an efficient, insight‑driven customer journey
Be the voice of post‑sales in cross‑functional GTM and product decisions

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

Cx automation & operations manager

As a CX Automation & Operations Manager, you will support a partner building hig...

Location

Honduras , San Pedro Sula or Tegucigalpa

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

Proven experience leading operations in a complex, data-driven BPO or tech-adjacent environment
Proven experience leading teams in a call center or BPO environment, specifically in customer support operations (omnichannel)
A strong grasp of cross-functional collaboration
You have a sharp analytical mindset and are comfortable digging into dashboards, identifying performance trends, and making data-driven decisions
Excellent communication skills in both English and Spanish
Experience managing hybrid or distributed teams across multiple regions and time zones
Strong project management skills: you meet deadlines and keep others on track

Job Responsibility

Oversee day-to-day operations and performance for assigned partners within the partner, ensuring consistent delivery and impact
Collaborate closely with cross-functional teams, including Operations, Quality, Optimization, and AI Development, to drive alignment and smooth execution
Monitor key performance metrics (e.g., QA scores, CSAT, AHT, TAT, throughput, and issue recurrence) and create clear, actionable coaching plans to improve results
Build and maintain strong operational rhythms that align partner deadlines with internal capacity and resource planning
Serve as the go-to escalation point for time-sensitive or high-risk partner issues, approaching every challenge with a resolution-first mindset
Lead strategic updates with internal stakeholders and confidently represent the partner in leadership meetings with clarity and ownership
Champion continuous improvement, from refining SOPs to leading innovation pilots in the Augmented AI space
Ensure all initiatives are aligned with the partner-level OKRs and Crescendo’s broader operational standards

What we offer

Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Hybrid working arrangements
Competitive base salary
Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Fulltime

Operations Manager

The Operations Manager is responsible for the overall performance, stability, an...

Location

Philippines , Metro Manila

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

5+ years of BPO operations experience
At least 2–3 years in an Operations Manager or equivalent leadership role
Proven experience managing customer support, trust & safety, or back-office programs
Strong people management background with experience leading managers and team leads
Experience handling client-facing responsibilities and executive-level communications
Data-driven mindset with strong analytical and reporting skills
Excellent communication skills in English (written and verbal)

Job Responsibility

Own end-to-end delivery of assigned programs, ensuring SLAs, KPIs, and quality standards are consistently met or exceeded
Monitor performance metrics including productivity, quality, CSAT, attendance, attrition, and utilization
Identify operational risks and implement corrective and preventive action plans
Drive continuous improvement initiatives across workflows, tools, and processes
Lead, coach, and develop Team Leaders and frontline managers
Partner with HR, L&D, and QA to support performance management, coaching plans, and capability building
Foster a culture of accountability, engagement, and psychological safety
Support workforce planning, scheduling, and capacity management
Serve as a primary escalation point for operational and people-related concerns
Provide regular business reviews, performance insights, and data-driven recommendations to partners

What we offer

Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Training and professional development opportunities

Fulltime

New

Payments & Risk Operations Senior Manager - Global

The Payments & Risk Operations Manager is a senior, strategic, and highly accoun...

Location

Ireland; United Kingdom

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, risk, or global operations, including people leadership experience
Deep expertise in payments processing, merchant acquiring, payouts, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models, processes, and automation
Strong understanding of payments partners (e.g., Stripe) and the commercial, technical, and operational dynamics of PSP ecosystems
Highly data-driven with strong analytical and KPI design skills, experienced in using insights to drive decisions and outcomes
Solid financial acumen, including cost of acceptance, loss forecasting, and revenue/retention impact of payments
Strategic, systems-level thinker with strong executive presence—able to set long-term direction, build scalable frameworks, and influence senior leaders without authority, and make balanced, values-led decisions that align risk, customer experience, and commercial outcomes
Experienced leader of specialists who builds capability, develops future leaders, and drives high performance through clear expectations, coaching, and continuous improvement
Exceptional collaborator who aligns and uplifts regional teams through influence, strong relationships, and open, values-led communication

Job Responsibility

Product delivery: Collaborate with Pay Product and Commercial to support the rollout of PhorestPay product and features
Payment & Risk Partner management: Own the global payments partner ecosystem strategy, including partner selection, contract negotiation, operational governance, and performance management
Mitigate loss of revenue through developing a scalable risk operations function
Establish the governance model for incident management ensuring rapid cross functional response and prevention, managing incidents and service degradations
Efficiency & Process Optimisation: Establish, communicate and continuously evolve the global Payments & Risk Operations Strategic Vision, ensuring it aligns with Phorest objectives and is translated into regional plans and outcomes
Co-own the end-to-end customer journey perspective for payments with Global Customer Operations, ensuring Customer Ops processes (support, onboarding, education, migrations, complex activations) always account for payments and risk requirements
Continuously identify, assess and optimise cross-journey processes (support, onboarding, education, and data migrations) with the lens of payments
Own automation and process optimisation initiatives, ensuring workflows reduce friction and improve service delivery, enabled by the Business Systems team
Track and report measurable improvements
Cross-Departmental-Region Collaboration: Partner deeply with the Global Head of Customer Operations and their domain leads to embed payments/risk into global CX operating systems, including planning cycles, VoC rhythms, enablement content, and regional health reviews

What we offer

Private healthcare
2 Wellness Days
Employee assistance program
Free online GP service
Competitive Compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme

CX Operations Manager

EliseAI

Location:
United States , New York City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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CX Operations Manager

EliseAI

Location:United States , New York City

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 16, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Commissioning CX Manager

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Location:
United States , New York City

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Job Posted:
February 16, 2026