CX Accelerator Program Job at Vodafone (Giza)

Manager, GenAI Strategy & Business Operations

You will play a central role in shaping and executing Mammoth Brands Generative ...

Location

United States , New York

Salary:

120000.00 - 145000.00 USD / Year

Harry's

Expiration Date

Until further notice

Requirements

A Bachelor’s degree
4+ years in an analytical, product, or strategy role (2+ years management consulting or investment banking experience preferred)
Strong analytical and quantitative skills, with the ability to turn data into insights and create impactful presentations
Self-starter, confident, ability to manage projects independently once onboarded
Success collaborating across teams and driving cross-functional consensus
Demonstrated interest in and experience using GenAI
Excellent communication skills, comfortable & effective when presenting to senior leadership, external partners, and company
Ability to manage ambiguity, learn quickly, and translate emerging technologies into practical business value
Passion for working in an entrepreneurial environment with a positive, solution-oriented attitude and ability to lead with empathy

Job Responsibility

Own and continuously refine Mammoth Brands GenAI strategy, including long term vision, capability roadmap, prioritization, resourcing, and success metrics
Build and run the company’s GenAI operating model, including governance, stakeholder alignment, and communication framework
Partner with senior leaders and team members across levels to identify opportunities where GenAI can unlock growth, efficiency, or step change innovation
Drive end-to-end execution of GenAI initiatives across teams – selecting use cases, leading pilots, managing vendors, coordinating technical partners, and ensuring operational rollout and adoption
Enable teams to confidently use GenAI by developing training, playbooks, and change management programs that raise fluency and accelerate impact
Lead cross functional teams (Analytics, DTC, CX, Finance, Marketing, Product, Supply Chain, Retail, Tech, etc.) to deliver AI-powered solutions, clearing blockers and ensuring accountability
Measure and report the business impact and financial implications of GenAI initiatives
Maintain a strong external pulse on GenAI technologies, tools, emerging capabilities, and industry best practices, and share relevant insights with leadership to shape priorities and guide decision making
Support broader strategic priorities by driving high impact internal projects with key functional leaders, contributing to long term planning and answering the CEOs’ and other senior leaders’ most pressing questions (strategy & implementation)

What we offer

Medical, dental, and vision coverage
401k match
Equity in Mammoth Brands
Flexible time off and working hours
Wellness and L&D stipends
4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
Free products from all of our brands

Fulltime

Solutions Partner Delivery & Success Lead

Clay’s Solutions Partner ecosystem is critical to customer success as we scale p...

Location

United States , New York

Salary:

170000.00 - 200000.00 USD / Year

Clay

Expiration Date

Until further notice

Requirements

5+ years in partner delivery, enablement, professional services, customer success, or solutions roles at a B2B SaaS company
Experience enabling or overseeing partner-led delivery with strong quality standards
Systems mindset with strong judgment in escalations
Clear communicator who can balance rigor with partner trust
Comfort working cross-functionally and operating in ambiguity

Job Responsibility

Own partner delivery quality: Define delivery standards, rules of engagement, and escalation paths
monitor partner adherence and step in when quality or outcomes are at risk
Enable partners to deliver well: Train partners on Clay CX methodology
maintain a partner-facing library of delivery templates, assets, and best practices
Support key engagements: Join partner ↔ GS ↔ customer kickoffs for higher-risk or high-impact implementations
help course-correct when needed
Drive partner-led expansion: Launch and run a partner-led expansion motion for GS-underserved segments
prepare partners ahead of new product and packaging launches
Increase partner velocity: Operate an activation program (e.g. Accelerate Your Clay Practice) to reduce time from kickoff to first meaningful delivery milestones
Run the Partner Academy: Build and maintain partner enablement infrastructure (LMS, modules, demo assets, self-serve resources) in partnership with Education and Solutions

What we offer

All employees can work for free with world-class coaches who specialize in creativity, management, and more

Fulltime

ANZ Sub-Regional Lead - Data Center

The Data Center Sub-regional lead will oversee the operational activities of the...

Location

Australia , Melbourne or Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in electrical engineering, Construction Management, or Electrical Trade qualified candidate with a strong/demonstrated background in the delivery of large-scale complex projects
12+ years in data centre construction, telecom integration, or mission-critical infrastructure delivery
Proven leadership of large, multidisciplinary technical teams in complex, high-pressure environments
Strong understanding of commissioning, fibre networks, security infrastructure, telecoms design, and EPC/GC delivery models
Experience managing builds and leases within accelerated / compressed delivery schedules
Demonstrated ability to manage senior stakeholder relationships, handle escalations, and influence outcomes across matrixed organizations
Self-starter with demonstrated ability to manage multiple priorities, projects, key initiatives, and deadlines simultaneously
Cross-group collaborator and influencer across teams and organizations with proven success in participating in cross-functional teams to deliver on key projects
Been an effective people manager – demonstrated experience of leading/growing a team
High personal standard to deliver a thoughtful, polished, and quality work product

Job Responsibility

Lead the execution of all ANZ datacentre build and lease projects, ensuring predictable delivery of RFS, RNI, and commissioning milestones
Drive strategic alignment with APAC leadership on capacity planning, portfolio priorities, delivery risks, and long-range forecasting
Oversee simultaneous delivery of high-MW, high-complexity projects—including accelerated AI builds, Class A new builds, and IFO lease facilities
Provide technical direction across design, telco integration, commissioning (Cx), network readiness, procurement sequencing, and construction execution
Ensure adherence to global DCBM processes, SOPs, Division 1 specifications, and Lease FDR/SOS standards
Resolve critical path dependencies across telecoms, security, fibre delivery, CorpNet/ZTN, and commissioning teams
Serve as the primary interface with Lessors, AEs, GCs, commissioning partners, and Microsoft cross-functional teams
Lead escalations with external stakeholders related to design acceleration, NRC/PO cycles, schedule risk, and compliance
Lead, coach, and develop ITIMs, LCMs, and vendor personnel across ANZ metros
Oversee budget planning, monthly Cap Council submissions, and long-range forecasting for ANZ projects

Fulltime

Senior Manager, Onboarding Strategy & Operations

Dandy is transforming the massive and antiquated dental industry—an industry wor...

Location

United States

Salary:

138505.00 - 167884.50 USD / Year

Dandy

Expiration Date

Until further notice

Requirements

8+ years in Strategy & Operations, Business Operations, or Management Consulting role, preferably within a Customer Experience (CX) or Customer Success (CS) organization in a high-growth technology environment
Proven ability to design and operationalize scalable systems that improve efficiency, reduce friction, and enable global teams
Track record managing complex, cross-functional programs from conception to flawless execution
Experience managing and scaling teams, with ability to mentor and develop operational and enablement staff
Data-driven: experience defining KPIs, analyzing metrics, and making recommendations to improve training, content, or operational outcomes
Exceptional communication skills: able to simplify complex concepts, influence stakeholders, and drive alignment across teams
Strong operational and analytical thinking
skilled at process design, improvement, and standardization
Comfortable in fast-paced, ambiguous environments, balancing multiple priorities

Job Responsibility

Training Operations & Readiness: Oversee global training operations, including scheduling, session readiness, and multi-market scaling to reduce friction and accelerate speed to first order
Strategic Initiatives: Lead high-priority, cross-functional programs such as international launches, pre-training ops optimization, and enablement initiatives
Data & Insights: Analyze operational and training metrics to identify gaps and recommend improvements that drive faster activation and training effectiveness
Enablement & Content Oversight: Ensure training content drives desired behaviors and outcomes
maintain governance, quality, and global-readiness standards
Process Design & Improvement: Map, optimize, and standardize workflows, SOPs, and repeatable systems to support consistent global execution
Cross-functional Partnership: Collaborate with Sales, BizSys, RevOps, Product, and other stakeholders to ensure operational readiness and seamless customer onboarding

What we offer

Offers Equity
healthcare
dental
mental health support
parental planning resources
retirement savings options
generous paid time off

Fulltime

Principal Product Manager

Microsoft Dynamics 365 Contact Center is an innovative organization committed to...

Location

United States , Redmond

Salary:

139900.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
8+ years’ experience leading mission critical initiatives involving collaboration with stakeholders across multiple companies and industries
8+ years of cross-functional leadership across product, sales, and stakeholder management
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role

Job Responsibility

Lead a robust D365 Contact Center growth strategy that is aligned with overarching corporate goals and evolving market dynamics
Create business plans encompassing market segmentation, product positioning, pricing frameworks, and go-to-market (GTM) execution
Identify new sources of revenue through vertical market expansion, strategic partner ecosystems, and customer experience (CX) innovation initiatives
Monitor and report key performance indicators (KPIs), including adoption rates, churn metrics, Net Revenue Retention, and Annual Recurring Revenue growth
Lead analyst relationships for D365 Contact Center
Drive GTM alignment with Marketing, Product, and Sales for unified messaging and execution
Create and refine pipeline programs for enterprise, Majors growth, and SME-C segments
Shape value propositions and differentiators to position D365 Contact Center against competitors
Manage launch plans for new features, integrations, and regional offerings
Help shape how the product continues to evolve as one of the world’s most differentiated CCaaS offerings by scaling readiness across sellers and partners

Fulltime

Base Management Manager, Early Life and Moves

We are looking for a Base Manager, Early Life and Moves to join our growing team...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

5–8+ years of experience in base management, retention, lifecycle strategy, or customer analytics
Experience in subscription-based businesses (internet, telecom, wireless, or data services preferred)
Demonstrated success reducing early life customer churn
Strong cross-functional collaboration skills, including partnership with CRM and CX teams
Analytical mindset with the ability to translate data into actionable strategies

Job Responsibility

Own base management strategies to reduce churn during the first 90 days post-activation
Identify early life churn drivers related to onboarding, service experience, engagement, billing, and perceived value
Develop targeted retention strategies based on customer tenure, behavior, and risk signals
Partner with Product, Network, Care, CX, and Operations teams to address root causes impacting early life churn
Define onboarding-focused base management strategies that accelerate time-to-value and reinforce customer value
Establish customer segments, decision logic, and intervention timing for early life retention efforts
Partner with the CRM organization to translate strategy into lifecycle campaigns and programs
Support testing, optimization, and continuous improvement of onboarding initiatives
Own the base management components of the mover's program, with accountability for retention and reconnection performance
Develop proactive strategies to identify movers early and reduce disconnect-driven churn

What we offer

Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Host of voluntary benefits

Fulltime

Field Marketing Manager

From day one, we've been lucky to build for an amazing group of customer support...

Location

United States , San Francisco

Salary:

140000.00 - 180000.00 USD / Year

Assembled

Expiration Date

Until further notice

Requirements

5+ years in field or event marketing, preferably in SaaS or enterprise technology
See the bigger picture understanding that we are working toward a holistic goal that has a lot of moving parts and you are always looking for new ways to improve
A super-connector and people-person who can flex in collaboration with any kind of team, including Sales, Product, and Customer Success and Support. You have a history of rock-solid cross-functional relationships
Resourceful at your core. This means thriving in uncertainty, showing grit in the face of roadblocks, and finding new, better ways to get the job done
Know how to manage the balance between delegation and execution, and can easily bring people together to achieve big outcomes
Unafraid of the details, and of having seen it before, having done it before, and knowing how to steward event experiences that drive tangible outcomes
Motivated by people, what they need, and how they use our product. You know how to leverage your understanding of our users and prospects to design world-class experiences for them
Excited about having a positive impact on customer support teams. Knowledge about or experience in this world isn’t required, but it is welcome!

Job Responsibility

Plan and Execute High-Impact Events: Own end-to-end execution of regional field marketing events that generate qualified leads and accelerate sales opportunities. Lead Assembled's presence at key industry trade shows — from booth strategy to main stage speaking — creating interactive experiences that bring Assembled and our AI Agents, to life.
Curate White-Glove Hosted Experiences: Design intimate, high-touch events for strategic prospects and customers: CX dinners, partner roundtables, executive gatherings. You have an eye for experiences that are stylish, thoughtful, and genuinely memorable — not just another dinner.
Build Scalable Digital Event Programs: Design and run engaging webinars, fireside chats, and virtual experiences that generate leads and nurture prospects. Collaborate with Product Marketing to create compelling content that makes AI tangible through customer stories and industry trends.
Drive Cross-Functional Alignment: Partner closely with Sales to identify key accounts and develop tailored event strategies. Work seamlessly with Sales, Product Marketing, and Customer Success teams to ensure cohesive execution aligned with revenue goals.
Own Event Operations & Logistics: Manage all event logistics including vendor coordination, budgeting, staffing, and on-site execution. Pay attention to the details that make events run smoothly while maintaining the big picture.
Measure, Report, and Optimize: Track event performance metrics and ROI in Salesforce. Partner with Sales and Marketing Operations to optimize future activities. Identify opportunities to improve processes — you'll have autonomy to propose new programs based on data and market insights.

What we offer

Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Remote and hybrid work options, with catered lunches and snacks in our SF & NY offices
401(k) plan enrollment

Fulltime

Senior Director, International Customer Experience

The Senior Director, International Customer Experience provides strategic leader...

Location

New Zealand , Wellington

Salary:

Not provided

Follett Software

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Management, or related field
advanced degree preferred
10+ years in customer experience, customer success, technical support, professional services or related post-sales functions
7+ years in a senior leadership role managing global or multi-regional teams, including customer experience, customer success, technical support, or related post-sales functions within a global software or technology company
Demonstrated ability to lead cross-functional, geographically distributed teams in a fast-paced, customer-focused environment
Strong operational management skills with experience optimising workflows, resources, and processes to drive efficiency and quality
Track record of improving customer satisfaction, retention, and engagement through strategic initiatives
Experience partnering with Product, Sales, Marketing, and Development teams to address customer needs and influence product direction
Expertise in developing and delivering scalable training, communication, and support programs
Strong problem-solving and decision-making skills, with the ability to manage complex or high-impact customer issues

Job Responsibility

Provide strategic leadership for all post-sales customer experience functions globally, including Technical Support, Customer Success and Professional Services
Work with CX leaders to improve business processes that improve our ability to support our customers effectively and achieve productive use of all Follett products and services
Work with the respective leaders to help improve operational efficiencies and the customer experience by identifying needs, addressing challenges, and optimising workflows
Foster collaboration and knowledge sharing among global support, success, and professional services teams, promoting a unified “global team” culture
Partner with Marketing and Sales to align on customer communications, promote new features, and identify opportunities for customer engagement
Maintain up-to-date expertise in company products and services, enabling the team to deliver accurate and informed services and support
Foster change management and new process implementation to enhance efficiency and the customer journey
Monitor customer satisfaction metrics, case ticket trends, utilization trends, implementation time to value metrics, project volume, and overall performance data to identify opportunities for improvement and report results to executive leadership
Oversee a global support team responsible for responding to customer inquiries via phone, email and online via a customer portal
Partner with product management and development to ensure customer-reported issues are documented, escalated, and addressed promptly, while contributing insights for product improvements

What we offer

Fully remote work
Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
Retirement savings with employer match, vesting every pay period
Flexible Spending Accounts for healthcare and dependent care
Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success

Fulltime

CX Accelerator Program

Vodafone

Location:
Egypt , Giza

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 13, 2026

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