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Customer Technical Support

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Adyen

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Location:
Mexico , Mexico City

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You will operate as a first interface with Adyen’s merchants across the globe. As part of this role you will be working with teams across Adyen (technical and commercial). Your work will have a direct impact on our merchant’s ability to take payments and further grow their business.

Job Responsibility:

  • Be the first point of contact for merchants and commercial teams for financial related issues (reconciliation, payouts, payments settlements, payment status amongst others)
  • This means reactive/proactive communication in Spanish and English with merchants both via email and on the phone
  • Educate and advise merchants’ financial teams on how to best gain value from our platform, financial products and features
  • Receive and analyze merchant pain points and work closely with Adyen’s Finance Product and Development teams to improve or build new products to facilitate merchant’s operations
  • Be a key source of knowledge on the Adyen platform and APIs, industry-standard integration methods and best practices
  • Responsible for the merchants’ full lifecycle (integration, expansion and operational excellence)
  • Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants

Requirements:

  • At least 4 years of experience as a Customer Technical Support or equivalent, with exposure to payments or financial products
  • Strong finance and analytical skills and can easily get familiar with internal accounting systems
  • Affinity with API's, Postman, with internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting)
  • Excellent written and verbal communication skills in English
  • Available to work in person on Paseo de La Reforma/ Mexico City
  • Strong communication skills and are not afraid of being in direct contact with merchants
  • Make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests
  • Self-driven, flexible and have the ability to maintain high levels of productivity with minimal supervision
  • taking accountability for your work and results delivered
  • Previous exposure to environments rich in uncertainty and a resulting track record of successfully dealing with ambiguity

Additional Information:

Job Posted:
December 15, 2025

Work Type:
On-site work
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