Customer Technical Support, Office Angels

Office Angels

Location:
United Kingdom, Watford

Category:
Customer Service

Contract Type:
Not provided

Salary:

30000.00 - 35000.00 GBP / Year

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Job Description:

Technical Support Specialist role in Customer Support team in the engineering sector helping installers specifiers and end users with heating and plumbing systems

Job Responsibility:

Provide expert office-based technical support via phone and email to homeowners merchants and installers
Respond promptly to customer inquiries ensuring timely and accurate resolutions
Offer active technical support to sales and marketing teams
Guide users in navigating various software applications
Stay informed on the latest product ranges and industry movements
Collaborate with installers to resolve system performance and installation issues including on-site visits as needed
Monitor product installation issues and provide constructive feedback for continuous improvement
Deliver excellent customer experiences and thorough site reports for each visit
Support the return of faulty goods for further investigation

Requirements:

Technical understanding of plumbing and heating systems with hands-on experience
Strong administrative skills and ability to multitask
Excellent problem-solving abilities to troubleshoot technical issues efficiently
Energetic self-starter who thrives in a team environment
Confident communicator able to explain technical information clearly to all audiences
Willingness to occasionally visit customer sites as required

What we offer:

Bonus
25 days of holiday
Health Cash Plan
Life Insurance
Up to 5% matching pension scheme

Additional Information:

Job Posted:
October 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Technical Support