Customer Tech Support Advisor Job at 360 Resourcing Solutions (Willerby)

Customer Support Specialist

We are currently seeking Customer Support Specialists to join our Customer Suppo...

Location

Canada , Burnaby; Toronto; Calgary

Salary:

56000.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or an expected completion date no later than January 2026 if in your final semester)
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
The desire to win (and have fun) as a member of a high performing team
A growth mindset and a sense of optimism and enthusiasm

Job Responsibility

Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
Becoming a product expert
diagnosing, troubleshooting, and resolving product issues effectively
Serving as a trusted advisor
providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
Capturing customer feedback for our Product teams
Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Senior Manager, Enterprise & Strategic Support

As the Senior Manager, Enterprise Support, you will own the support experience f...

Location

United States , Denver; Nashville

Salary:

132000.00 - 182000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in customer support leadership roles
At least 3 years focused on enterprise B2B customers
Direct management experience leading teams of 10-20+ support professionals in high-growth environments
Deep understanding of enterprise customer expectations, complex multi-stakeholder environments, and premium support models
Proven track record of successfully managing high-stakes customer escalations and executive-level communications
Enterprise B2B SaaS experience with complex, technical products (Required)
Experience in HR tech, compliance, or background screening industries (Preferred)
Strong ability to influence and partner with Sales, Customer Success, Product, and Engineering teams
Data-driven approach to decision making with expertise in support metrics, SLA management, and quality assurance
Experience building support processes, playbooks, and systems that scale with growth

Job Responsibility

Own and optimize the enterprise support experience, ensuring rapid response times, high-quality resolutions, and proactive engagement with our largest customers
Serve as the primary point of contact for complex enterprise escalations, coordinating cross-functional resources and driving issues to resolution with appropriate urgency and communication
Build, coach, and develop a high-performing team of enterprise support specialists who serve as trusted advisors to strategic accounts
Design and implement differentiated support offerings for enterprise customers, including dedicated support models, enhanced SLAs, and white-glove service programs
Collaborate closely with Customer Success, Account Management, Sales, Product, and Engineering teams to ensure seamless enterprise customer experiences and advocate for customer needs
Systematically capture and analyze enterprise customer feedback, translating insights into actionable improvements and product requirements
Establish and monitor enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team performance
Develop enterprise support playbooks, escalation protocols, and knowledge management systems that enable consistent, high-quality service delivery
Partner with the Director to implement AI-powered tools that enhance enterprise support efficiency while maintaining the high-touch, personalized service our enterprise customers expect
Drive support initiatives that directly impact enterprise NRR (Net Revenue Retention) and reduce churn through exceptional service delivery

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
A relocation stipend may be available for those willing to relocate to a Checkr hub location

Fulltime

Dutch Social Media Advisor

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Lisbon

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent in Dutch
Good English
Curious about the latest tech
Customer service experience is a bonus
Communication skills
Empathy

Job Responsibility

Assist customers using troubleshooting skills
Become a product expert
Help via email/chat and phone calls
Use positive energy
Specialize in a specific brand

What we offer

Meal vouchers
2 extra salaries
Private health insurance after 6 months
Covered flight expenses
Airport pick-up and settling assistance
Accommodation provided in shared apartments
Complimentary Portuguese lessons
Free sports activities
Football tournaments
Beach barbecues

Fulltime

Trainee Mortgage Advisor

Unlock your potential with a career as a Trainee Mortgage Advisor at Haysto - an...

Location

United Kingdom , Norwich

Salary:

25000.00 GBP / Year

Haysto

Expiration Date

Until further notice

Requirements

Confident communicator on telephone, face-to-face, or email
Driven, proactive, and ready to take initiative
Able to learn quickly and a natural self-starter
Comfortable building solid relationships with customers and colleagues
Highly organised with sharp time management
Tech-savvy and confident with digital tools
Embrace change and continuous improvement
Excellent verbal and written communication skills
Ambitious and a self-starter
Proven ability to develop strong relationships

Job Responsibility

Initially work in Customer Support reporting to Head of Operations to manage new and existing customers
Keep in close contact with lenders, conveyancers, and surveyors to provide updates to customers
Work with Sales Consultants to enable high-quality customer service
Look at the bigger picture, keeping a close eye on processes and feedback
Ensure compliance and Haysto’s values are at the heart of everything
After transition: Provide exceptional advice to customers from initial enquiry to completion
Act as a critical feedback loop for Operations and Development teams

What we offer

36 days holiday including a day off for Birthday
Company Pension Scheme
Company Equity Scheme via Vestd
Access to Counselling via SPILL Mental Health Platform

Fulltime

Regional Agriculture & Dairy Advisor

Regional Agriculture & Dairy Advisor role focused on business development, relat...

Location

United States , New York State, Upper East Side

Salary:

Not provided

Advanced Technology Search Group

Expiration Date

Until further notice

Requirements

3+ years of hands-on sales experience in agriculture, agri-tech, or animal health
Strong understanding of dairy or livestock operations, herd health, and productivity tools—or equivalent exposure to precision ag or agri-business sales
A proven track record of building long-term relationships and driving growth through consultative, value-based selling
Excellent communicator, problem-solver, and trainer—comfortable presenting in the field or boardroom
Independent, entrepreneurial, and motivated by seeing tangible results on the farm
Valid driver’s license and willingness to travel regionally

Job Responsibility

Grow the business. Lead new business development across dairy and agriculture while supporting and expanding existing accounts in your territory
Build trusted relationships. Partner with producers, farm managers, nutritionists, vets, and ag suppliers—becoming their go-to advisor for technology-driven improvements
Make it real on the farm. Conduct on-site demonstrations, training, and field visits to ensure smooth adoption and visible value from our solutions
Show up and stand out. Represent our brand at agri-trade shows, conferences, and producer meetings—connecting innovation to the real needs of farmers
Bring insights back. Capture customer feedback and field insights to shape future product direction, marketing initiatives, and strategic priorities
Stay sharp. Manage your pipeline, forecast growth opportunities, and use a data-driven approach to territory management
Keep customers thriving. Provide ongoing post-sale support, ensuring customers maximize their investment and continue growing their business with us

Fulltime

New

Customer Success Advisor - Scaled

As a Customer Success Advisor, you will provide support to our customers via dig...

Location

United States , Boston

Salary:

63800.00 - 86300.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

Proven experience in a customer success or service role, ideally in a digital environment
5-6+ years of experience in SaaS customer service with a proven track record of exceeding CS KPIs
Experience working in Cyber Security, SaaS and/or Technology
Attention to detail and excellent communication skills demonstrated through email, Slack, customer calls, and internal meetings
Ability to successfully balance a wide variety of daily tasks and adjust priorities
Tech savvy & excited to work in a fast-paced environment
Collaborative team player who also can work independently
Experience with CRM software (e.g., Zendesk, Salesforce)

Job Responsibility

Customer Inquiries: respond to inbound customer inquiries coming in via email or digital customer triggers and ensuring that successful responses are delivered in a timely manner
Direct Customers: Guide customers on their journey
Whether referring them to one of our resources: Rapid7 Academy, Forum or Blog, Product Specific Online Resources, or Customer Training. And/or directing the customer to the appropriate person/ team, e.g., Support, Renewals Account Manager, Sales, or the Channel team
Issue Resolution: resolve customer challenges related to product usage, account queries and advise customers on resources to solve technical challenges
Product Knowledge: Maintain a thorough understanding of the company’s products, services, and digital tools to provide support for team members
Customer Health forecasting: Following engagement with our customers, we will record their sentiment towards Rapid7, giving an indication of their health. In turn sharing this health forecast with CS leadership and the Renewals and Sales teams
Multi-tasking: Handle multiple customer queries simultaneously across different digital platforms, prioritizing tasks based on urgency and customer needs
Risk Management: Identify complex or unresolved issues and escalate them to the appropriate department/team for further resolution
Respond to Customer ‘Calls to Action’, such as: customer survey responses, low NPS scores, and support tickets escalations
Customer Feedback: Collect and report customer feedback to help improve service delivery and enhance customer satisfaction

Service Delivery Leader

Service Delivery Leaders serve with an account-centric focus managing the custom...

Location

United Kingdom , London

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements
Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas: Cloud Security, DevSecOps, Network Security, Security Operations
Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Current, valid, and transferable UK Security Clearance (SC) is required

Job Responsibility

Serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer
Operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks’ products
Work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products
Work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations
Account Management Key account ownership and relationship management for Palo Alto Networks’ largest customers
Operate as primary point of contact for multiple product lines supporting the customer journey
Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security
Customer ImpactOwn customer planning, deployment, adoption, account-level reviews, and escalations
Builds and manages the customized product delivery to the customer’s tech environment
Understands Customer Security Priorities and is able to translate it to Success Plans

Fulltime

Customer Service Advisor

Why this job matters: Are you someone who likes solving problems? Maybe you like...

Location

United Kingdom , Doncaster

Salary:

25087.00 GBP / Year

Plusnet

Expiration Date

Until further notice

Requirements

Naturally helpful
Calm
Can build relationships

Job Responsibility

Talking over the phone to customers with broadband tech-related queries
Helping with router questions or more complex issues
Supporting customers all the way

What we offer

Incentives and bonuses
Online GP access for you and immediate family
Market leading paid carer’s leave up to 2 weeks
Equalised family leave (18 weeks full pay, 8 weeks half pay)
Huge discounts of EE & BT products
Career path support
Season Ticket Travel Loan
Volunteering days
Optional Private Healthcare and Dental

Parttime

Customer Tech Support Advisor

360 Resourcing Solutions

Location:
United Kingdom , Willerby

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 14, 2026

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