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Customer Support Tools & Systems Specialist

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Taskrabbit

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

64000.00 - 86000.00 USD / Year
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Job Description:

Technology is at the heart of how we deliver great customer experiences. We’re looking for a Customer Service Tools & Systems Specialist who is eager to learn, grow, and develop expertise in the platforms that power our Customer Service organization, including Zendesk, chatbots, and other operational tools. In this role, you’ll support the configuration, maintenance, and optimization of our customer service systems, helping ensure that our tools run efficiently and support both customers and agents.

Job Responsibility:

  • Zendesk Administration Support: Assist in managing the Zendesk platform, including configurations, automations, and workflows
  • Chatbot & Automation Support: Help maintain and improve chatbots and conversational AI tools
  • Customer Service Tool Ecosystem: Support other tools within the Customer Service tech stack, including LMS, QA, and VoC platforms
  • Cross-Functional Collaboration: Collaborate with Product, Engineering, and Operations teams to implement small updates, test new features, and troubleshoot system issues
  • Documentation & Process Improvement: Document configurations, workflows, and tool changes
  • Operational Support: Assist in resolving basic tool-related issues for Customer Service agents

Requirements:

  • 1+ years of experience in customer service, operations, or a technical support environment
  • Foundational knowledge of Zendesk or similar tools (Freshdesk, ServiceNow, Salesforce Service Cloud)
  • Interest in learning chatbot management, automation, and customer service system integrations
  • Familiarity with LMS, QA, or VoC tools is a plus
  • Strong attention to detail with a proactive approach to problem-solving
  • Developing communication and collaboration skills, able to share updates and ideas within your team
  • Curiosity about data, APIs, and system connectivity
  • open to learning basics of webhooks, scripting, or SQL
  • Self-motivated, coachable, and eager to build expertise in customer service technology

Nice to have:

Familiarity with LMS, QA, or VoC tools

What we offer:
  • Employer-paid health insurance
  • 401k match with immediate vesting
  • Generous and flexible time off with 2 company-wide closure weeks
  • Taskrabbit product stipends
  • Wellness + productivity + education stipends
  • IKEA discounts
  • Reproductive health support

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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