Customer Support Technician I Jobs

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Desktop Support Technician

The Desktop Support Technician provides desktop support for company employees in...

Location

United States , Tallahassee

Salary:

Not provided

Syntech Systems

Expiration Date

December 31, 2025

Requirements

AA degree or technical training in an IT-related field
1-3 years’ proven experience providing excellent customer service
Requires a consistent and dependable work history, ideally reflecting 3-5 years of tenure with each previous employer
Ability to protect the organization’s value by keeping information confidential
Solid analytical and troubleshooting skills with a strong focus on results
Excellent communication and customer service skills
Able to establish and maintain effective working relationships with coworkers, employees, and vendors
Ability to be on-call and work after-hours, as needed

Job Responsibility

Troubleshoots network connectivity issues
Diagnoses and resolves technical issues with hardware or software systems
Responds promptly to queries and provides excellent customer service at all times
Communicates via phone, in person, or online chat to understand and troubleshoot technical issues
Determines the need for and subsequently provides system reconfiguration
Assesses user needs and recommends technical solutions such as patches, upgrades, or enhancements
Documents technical support procedures and maintains customer records
Provides information on proper installation, maintenance, and use of technical systems
Completes thorough installations on the client environment by taking backups of data, upgrading systems as needed, and installing new software or hardware solutions
Collaborates with Systems Administrator

Fulltime

Supervisor, Customer Support

Planet DDS is a leading provider of a platform of cloud-based solutions that emp...

Location

United States , Atlanta

Salary:

67000.00 - 84000.00 USD / Year

Planet DDS

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in technical support or related field
3+ years in a leadership or supervisory role
Bachelor's degree in a relevant field or equivalent work experience
Proficient in using support tools and software
Demonstrated ability to lead and manage a diverse technical support team effectively
Acquire a deep understanding of the company's products or services
Advanced knowledge of relevant technologies, platforms, and systems
Solid problem-solving skills with a methodical and analytical mindset
Excellent written and verbal communication skills
Ability to translate technical issues into actionable insights for both technical and non-technical audiences

Job Responsibility

Responsible for monitoring all KPIs and ensure they are being met
Supervise day-to-day operations of the customer support team, ensuring timely and accurate issue resolution
Provide leadership, mentorship, and guidance to technicians at all levels to foster growth and team cohesion
Work independently on complex projects and tasks, demonstrating initiative and organizational excellence
Apply advanced knowledge to guide problem resolution and provide strategic input into team workflows
Manage team performance metrics, deliver feedback, and develop plans for continuous improvement
Ensure tickets are moving through the process in a timely manner
Collaborate cross-functionally teams to escalate and resolve issues
Contribute to the development of new support models, policies, knowledge bases, and internal training resources
Ensure consistent, high-quality service by developing best practices and aligning with company support standards

Customer Support Engineer

We are looking for a Technical Support Engineer to join our team and support cus...

Location

Japan , Tokyo

Salary:

Not provided

Enphase Energy

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer support or a relevant technical role
A bachelor’s degree in engineering or equivalent
Fluency in English (minimum B2 level) and Japanese (minimum C1 level) is essential
Exceptional verbal and written communication skills with the ability to clearly explain technical concepts
Highly organized, process-driven, and comfortable in a fast-paced, results-oriented environment
Understanding of electrical systems, AC & DC circuits (PV knowledge is a plus)
Familiarity with MS Office, and Salesforce is an advantage
A proactive, problem-solving mindset with the ability to take responsibility for tasks from start to finish

Job Responsibility

Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email
Track and document customer cases, ensuring timely follow-up
Work closely with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues
Utilize and update our support knowledge base, while continuously advancing your understanding of PV systems and technologies
Stay on top of the latest industry trends and developments to ensure our customers always receive expert-level guidance

What we offer

Competitive salary
Quarterly performance bonuses
Company stock shares
Comprehensive training
Ongoing professional development opportunities
Opportunities for advancement, with pathways into more technical roles or leadership positions
Flexibility of a remote work setup

IT Support Technician

Our Client is looking for someone to join their busy service desk. Experience in...

Location

United Kingdom , Basingstoke

Salary:

13.00 - 13.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange etc…)
Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment…)
Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office etc)
Experience of using call management software
Experience of working in a service desk environment
Excellent telephone manner and customer service
Ability to cope under pressure

Job Responsibility

Providing support in the form of Remote Technologies, Telephone and Email
Providing support for Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, network switches/routers and more
Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly
Working independently on weekly assigned tasks
Ability to meet deadlines of new projects assigned to the Service Desk
Liaising with 2nd line and 3rd party support teams to resolve calls as soon as possible

What we offer

Full training provided
A friendly environment
Onsite Parking
Employed directly with Office Angels
Eye care vouchers and money towards glasses should you require them for VDU purposes
We can search for permanent work whilst you're in assignments and offer expert interview support and advice
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave (Based on a weekly accrual)

Fulltime

Help Desk Level 2 Support Technician

We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technicia...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a technical support role
Excellent problem-solving and critical thinking skills
High level customer service skills
Ability to work in a fast-paced environment

Job Responsibility

Installation of multilayered solutions with precision and accuracy
Collaboration and communication with international teams to ensure the successful execution of tasks
Troubleshooting technical issues, ensuring swift and efficient problem resolution
Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills
Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed
Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions
Assisting field technicians, providing troubleshooting support for all products
Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Helpdesk Support Technician

Rackspace is looking for an entry level Helpdesk Support Technician to be first ...

Location

United Kingdom , Cardiff

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills
Strong verbal and written communication skills
Strives for performance improvements in oneself and peers
Ability to work at a team level as well as an individual level
Ability to interact confidently with more senior / skilled areas of the business
You will be required to work a shift pattern including weekend work
Ability to attend the Cardiff office weekly

Job Responsibility

Escalate support requests (phone/ticket/chat) according to escalation procedures
Work on “quick-fix tickets” (e.g. system resources, MyRackspace requests)
Manage incoming customer calls and chats
Basic user administration
Queue management (triage & routing)
Ensuring we adhere to customer & SLA commitments
Providing Fanatical Support in all of the above
Familiarity with desktop OS & Office tools

Fulltime

Help Desk Support Technician

Loyalty Marketing company seeking a candidate for our Help Desk Support Technici...

Location

United States , Farmington

Salary:

Not provided

Entry Point Communications LLC

Expiration Date

Until further notice

Requirements

1-2 years prior experience in Help Desk support or call center highly desirable

Job Responsibility

Troubleshoot/Diagnose equipment following company defined procedures
Document all calls and close out activity upon completion of issues
Professionally communicate to customers and team members
Create operational reports as assigned
Work with third party service providers to schedule onsite service
Schedule parts shipments and returns

What we offer

competitive benefits

Fulltime

New

Business Support Technician

The position of VisionVoice Business Support Technician requires someone who can...

Location

United Kingdom , London

Salary:

Not provided

Vision Voice

Expiration Date

Until further notice

Requirements

A reasonable appreciation for voice over IP technology (RTP, NAT, and SIP)
A reasonable appreciation of technology, ideas, and technology relating to computers, internet usage, and networks
Ability to solve problems
Effective multi-tasking and deciding which tasks should have greater importance. Being accountable for (support) tasks assigned and completing them
Working comfortably within a team and to receive instructions from a supervisor or the management team
A positive person who’s also a team player
Effective both in conversations and in written form along with developing excellent customer service relationships through being a strong communication on the phone or in person
A solid understanding of how connections to and over the internet work, the different types or commonalities, popular network routers on the market and how they are correctly set up
Have worked with Metaswitch
An understanding of SimpleWan and Edgewater routers and how they are to be set up correctly

Job Responsibility

Effective communication with all clients
Run through troubleshooting to discover what issues are happening
Use software tools provided by the company to assist in diagnosing the issue and confirming its resolution
Using the software provided to bring support tasks to their completion
Provide, restore and resolve hardware issues
Spot and officially note flaws or bugs and add requests for feature additions or improvements to help improve our product(s)
Update the knowledge-base to provide better answers for clients
Complete ad hoc tasks as requested

Customer Support Technician I

Planet DDS

Location:
United States, Atlanta

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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Customer Support Technician I

Planet DDS

Location:United States, Atlanta

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 11, 2025

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