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Customer Support Specialist

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Location:

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Category:
Customer Service

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Contract Type:
B2B

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Salary:

2500.00 - 3500.00 USD / Month
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Job Description:

We are looking to hire a motivated, experienced Customer Support Specialist who will act as the primary point of contact for customers from day one. You will provide onboarding and ongoing support via chat, email, phone, and video calls, troubleshoot platform issues, and build long-term, trust-based relationships with customers. This is a relational role for someone who genuinely enjoys making customers feel heard, supported, and valued.

Job Responsibility:

  • Acting as the primary point of contact for customers from day one
  • Providing onboarding and ongoing support via chat, email, phone, and video calls
  • Troubleshooting common platform issues and escalating complex cases when required
  • Building and maintaining long-term, trust-based customer relationships
  • Identifying customer pain points and proactively improving the overall customer experience

Requirements:

  • 2+ years of experience in B2B SaaS or fintech as a Customer Support Specialist, Customer Success Manager (CSM), or Account Manager (AM)
  • Experience acting as the primary point of contact for customers and owning relationships end-to-end
  • Proven experience handling a high volume of support tickets daily while maintaining quality and responsiveness
  • 2+ years of experience supporting and onboarding customers via chat, email, phone, and video calls
  • Comfortable troubleshooting platform issues and escalating technical cases when necessary
  • Ability to work in or near UTC +8 / +9 / +10 time zones (APAC) or CET time zone (EU)

Nice to have:

Familiarity with support tools such as ticketing systems, CRMs, and live chat platforms

What we offer:
  • Clear growth path into Customer Support Manager, Customer Success Manager, or Head of Support
  • High-autonomy role with no micromanagement
  • Ability to make a direct impact in a fast-growing fintech startup
  • Collaborative, transparent, and supportive team culture

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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