Customer Support Specialist

• Support our customers professionally via email, phone, and chat, delivering timely, clear, and empathetic responses
• Grow your product expertise and stay up-to-date with platform updates to handle a wide range of inquiries
• Collaborate with our Product and Tech Support teams to troubleshoot complex issues and contribute to solution development
• Help build and maintain our internal knowledge base, making it easier for the team and customers to find what they need
• Improve our internal processes with your ideas and feedback
• Work with tools like Zendesk, Fullview, Mailjet, and AskAi to deliver exceptional support
• Track and meet key performance metrics like weekly ticket resolution, customer satisfaction (CSAT), and quality benchmarks
• Add value by identifying opportunities to educate customers on helpful features or add-ons

• A university degree in economics or IT-related economics – or at least 1 year of experience as a Support Representative in a tech or SaaS company
• Excellent written and verbal communication skills in English & German
• A genuine customer-first mindset and a passion for helping others
• Curiosity and a strong technical understanding — you're comfortable using software tools and translating complex issues into simple solutions
• Adaptability — you’re energized by a fast-changing environment and quick to learn new things
• A collaborative attitude — you enjoy working in teams and sharing knowledge
• A problem-solving approach — you dig into challenges to find solutions that stick

Experience with customer support platforms (e.g. Zendesk) is a plus

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
• Make an impact on the environment and society with 1 (fully paid) Impact Day
• Receive generous family leave, child support, mental health support, and sabbatical opportunities
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
• 20 Flex Days per year to work remotely from other locations