Customer Support Specialist, Robert Half

Robert Half

Location:
United States, Bloomington

Category:
Customer Service

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We’re looking for a Customer Support Specialist to join our team in Bloomington, MN. This hybrid role requires in-office collaboration at least two days per week, while also offering remote flexibility. As part of a dedicated team, you’ll deliver top-tier customer service in a fast-paced, high-volume environment. Starting as a contract role, this position offers the possibility of permanent hire for candidates who exceed expectations.

Job Responsibility:

Act as the main point of contact for customer inquiries and requests, ensuring prompt and courteous service
Work collaboratively with a team to handle a high volume of customer interactions—up to 450 calls daily during peak seasons
Maintain clear and professional communication across various channels, including phone and email
Accurately document customer interactions, updates, and resolutions in CRM systems and internal databases
Apply critical thinking and problem-solving skills to resolve customer issues efficiently, escalating when necessary
Stay up-to-date on all company products, services, and policies to consistently provide accurate information to customers
Assist in achieving team goals by identifying areas for operational improvements and sharing insights
Represent the company with a friendly and professional demeanor in every interaction

Requirements:

Minimum 2 years of experience in a high-volume customer service or call center role
High school diploma or equivalent required
higher education (associate’s or bachelor’s degree) preferred
Excellent communication skills, both verbal and written, with a professional yet approachable tone
Proficient in CRM platforms and Microsoft Office Suite (Outlook, Word, Excel)
Strong attention to detail with the ability to manage large volumes of data accurately
Exceptional problem-solving skills and a solutions-oriented mindset
Ability to perform well under pressure while maintaining quality and efficiency, especially during busy periods
A team player who can adapt to changing priorities and collaborate effectively in a hybrid work environment

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
July 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Support Specialist