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Customer Support Specialist

fullscript.com Logo

Fullscript

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Location:
Canada , Kelowna

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Contract Type:
Not provided

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Salary:

44000.00 - 50000.00 CAD / Year

Job Description:

At Fullscript, we’re not just changing healthcare—we’re redefining it. We empower over 100,000 healthcare practitioners to serve 10 million patients, providing a platform that enables them to deliver complete, whole-person care. From designing health plans to managing lab diagnostics and prescribing high-quality supplements, we give practitioners the tools they need—all in one place. As a Customer Success Specialist, you will be at the forefront of delivering unparalleled service to practitioners and patients across North America. You'll serve as the primary point of contact, providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base.

Job Responsibility:

  • Act as the voice of Fullscript. Deliver friendly, clear, and effective support to users across chat, email, and phone
  • Solve problems with empathy and accuracy. Understand user needs, guide them through challenges, and provide timely, confident solutions
  • Learn and adapt constantly. Stay ahead of product updates, process changes, and evolving customer expectations
  • Use technology to elevate support. Work with internal tools (like Zendesk) to streamline communications and improve efficiency
  • Share insights that shape the experience. Flag common issues, share user feedback, and collaborate with cross-functional teams to improve our platform
  • Contribute to a culture of service excellence. Embody our values in every interaction and support team efforts to raise the bar

Requirements:

  • You love helping people
  • You communicate with clarity
  • You’re detail-oriented
  • You’re adaptable
  • You’re a team player

Nice to have:

  • Have experience with Zendesk or other SaaS tools
  • Are tech-curious and love learning new systems
  • Have an interest in integrative health and wellness
What we offer:
  • Flexible PTO
  • RRSP program & stock options
  • Premium benefits package—including $2K for paramedical services like mental health and naturopathy
  • Discounts on Fullscript’s wellness catalog—for you, your family, and friends
  • Training & learning opportunities
  • Hybrid work flexibility

Additional Information:

Job Posted:
February 11, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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