Customer Support Specialist Job at Gitmax (Amsterdam)

Customer Support Specialist

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

Australia , Port Melbourne

Salary:

Not provided

Boeing

Expiration Date

January 12, 2026

Requirements

Strong Customer Support experience
Ability to understand customer's organisation, processes, policies and procedures, products, requirements, capabilities, practices, support resources, preferences, constraints, etc.
Ability to understand the big picture and the inter-relationships of all positions and activities in the system
Experience with improving existing conditions and processes
Discovers new opportunities and solutions for problems
Full, unrestricted working rights in Australia

Job Responsibility

Main point of contact for all customer queries
Monitor and coordinate on-time delivery of all spare orders and maintain delivery metrics for BAA spares to support seamless operational readiness
Manages all spare requirements for the BAA site, including contract reviews, Sales Order processing, internal stakeholder management and follow through to ensure customer requirements are met
Analyses customer data regarding ordering and/or delivery of spare parts and provisioning products or related services
Analyses customer spare parts requirement inquiries, facilitates responses and resolving delivery problem
Creates and monitors performance metrics. Creates, maintains and advances customer relationships
Develops an understanding of customer's culture and business strategies

What we offer

Competitive base pay and incentive programs
Industry-leading tuition assistance program pays your institution directly
Resources and opportunities to grow your career
Up to $10,000 match when you support your favorite nonprofit organizations

Senior Customer Support Specialist

Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer service or helpdesk role
Proven ability to troubleshoot and support customers using software applications
Must have excellent listening and communication skills (written and verbal) with the ability follow instructions
Highly organized with good analytical problem-solving abilities
Must have strong written and communication skills, including the ability to effectively interact with internal teams, partners, and customers
Ability to multi-task in a fast-paced constantly evolving workplace
Candidates must be eligible to work in the US for any employer

Job Responsibility

Answer inbound calls and tickets, ensuring all customer contacts are responded to quickly, with a high level of service
Provide outstanding customer service to both internal and external customers
Thoroughly document findings, next steps, and learnings in tickets
Contribute to team documentation to facilitate knowledge sharing
Actively manage assigned tickets to ensure adherence to SLA’s
Ensure daily updates are provided to customers, expectations are clearly set and proactive internal follow up is performed
Conduct screen-share sessions with customers to troubleshoot issues, assist with navigating the application and/or reproduce reported issues
Deliver and perform against position and team performance metrics
Work with cross functional teams to research and resolve customer issues
Collaborate on issue resolution and escalate issues requiring technical resources

Customer Support Specialist

Are you ready to transform the way businesses pay and get paid? Bottomline is a ...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

Proficient in Paymode-X product
Customer service and communication skills including business writing
Software and environment trouble-shooting and diagnostic skills
Solid understanding of basic computer functions and ability to teach/train users
Experience supporting software as a service
Proven ability to communicate effectively via printed material and on the telephone
Strong oral and written communications skills
Excellent organizational, problem solving and communications skills
The ability to work independently and balance multiple priorities
Team player, resourceful, flexible

Job Responsibility

Total accountability for a positive customer experience
Achieves and maintains proficiency with the capabilities of Bottomline's software as a service applications as well as corresponding system and software changes
Remaining available to receive calls - at desk and logged in to phone system (handles average 30-40 inbound calls, 20 emails daily)
Documents call transactions, processes and methodologies used to diagnose and resolve the customer's issues within the appropriate CRM tool
Manage and maintain timelines for issue resolution
Has ability to develop and maintain customer relationships
Documents software defects and works with internal departments to escalate or resolve
Assists with identifying root cause of problems
manages and resolves issues in a constantly changing environment
Focus on both customer delight and continuous seeking out of new opportunities to expand customer relationships

Customer Support Team Specialist

We are looking for a Patient Support Team Specialist to join our growing team at...

Location

United Kingdom , London, Islington

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Solid experience providing customer support or call centre experience
Strong written and verbal communication skills
Address the root causes of issues, take the appropriate corrective actions, and develop/improve on current processes
Understand key drivers to increase customer satisfaction – both in terms of quality and on-time delivery
Ability to make clear suggestions for further investigative steps to help quickly home in on root causes of network issues and resolve the problem
Strive to WOW our patients and your teammates by going above and beyond everyday
Minimum of an FTTC connection with internet speeds of 20Mbps download and5Mbps upload

Job Responsibility

Be the face of Boots Online Doctor to our patients, supporting them before, during and after their treatment journey by answering queries and providing customer care excellence at all times
Liaising with our patients, clinical team and Boots pharmacies as well as supporting other operational activities
Deliver the highest quality support whether via phone, message or webchat
Be a curious investigator, who can get stuck into technical problem solvers whilst listening to concerns with empathy
Work rota-based shifts, typically 4 weekdays and 1 weekend shift (either Saturday or Sunday), between 8am and 8pm

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Fulltime

Customer Support Specialist

We are currently seeking Customer Support Specialists to join our Customer Suppo...

Location

Canada , Burnaby; Toronto; Calgary

Salary:

56000.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or an expected completion date no later than January 2026 if in your final semester)
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
The desire to win (and have fun) as a member of a high performing team
A growth mindset and a sense of optimism and enthusiasm

Job Responsibility

Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
Becoming a product expert
diagnosing, troubleshooting, and resolving product issues effectively
Serving as a trusted advisor
providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
Capturing customer feedback for our Product teams
Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Customer Support Specialist

One of our clients is seeking a full-time Customer Support Specialist with a str...

Location

Spain , Barcelona

Salary:

Not provided

Babel Profiles

Expiration Date

Until further notice

Requirements

Providing excellent customer service and building strong relationships
Impeccable written and verbal communication in German and English
Being proactive, reactive, and solving problems efficiently
Maintaining attention to detail and accuracy under pressure
Collaborating effectively with team members and across departments
Quickly learning new products and technologies and applying knowledge practically
Using CRM systems, such as Salesforce, to manage customer information accurately

Job Responsibility

Deliver comprehensive product information and provide efficient technical and administrative support across multiple channels, including phone and email
Offer a personalized customer experience by addressing inquiries and resolving issues effectively, always prioritizing customer satisfaction
Proactively manage and align customer expectations
Maintain and update the CRM system (Salesforce) with accurate and relevant information gathered during customer interactions
Collaborate with team members and cross-functional departments to ensure customers receive well-researched and complete solutions

What we offer

Hybrid work: up to 3 days working from home per week
€500 gross home office setup allowance
Home office allowance for ongoing support
Option to work abroad for up to 40 working days per year
Birthday off and volunteering time off
Additional health and dental insurance
100% employer-funded pension scheme
Lunch or childcare vouchers
Unlimited access to LinkedIn Learning
Access to language platform for learning new languages

Fulltime

Digital Marketing Customer Support Specialist

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Lisbon

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent in French
Strong English skills
Knowledge of digital marketing concepts
Experience on paid campaign management is mandatory
Have a degree in Marketing or related field
Have experience in Digital Marketing
Have experience in a Contact Centre, Service program for any Advertising Tech company
Are fluent with any social media products usage and basic understanding of digital advertising
Have a strong customer service-oriented skill
Can work as a team member, as well as independently

Job Responsibility

Provide B2B support to our valued advertisers
Manage product troubleshooting and delivering exceptional customer support related to our advertising offerings
Proactively identify initiatives to enhance our services and elevate the overall user experience
Manage and resolve end-to-end product troubleshooting and customer support for our advertising products, handling inquiries via email and chat channels
Take ownership of query resolution by collaborating with our internal Product Operations and Engineering teams to address all types of general, technical, or product-related questions
Enhance overall Customer Satisfaction metrics by ensuring high-quality service throughout the case journey, providing regular updates at every touchpoint
Maintain strict adherence to service levels across all channels to achieve Best in Class productivity and significantly reduce resolution times for our end customers
Collaborate with in-house technical specialists to educate advertisers on product features and common issues they may encounter

What we offer

Relocation Assistance with Accommodation
Meal vouchers
2 extra salaries
Private health insurance
Monthly Bonus

Fulltime

Customer Support Specialist

As a member of the Airbnb Customer Support team, you'll play a vital role as a R...

Location

India , Gurugram

Salary:

460000.00 - 557000.00 INR / Year

Airbnb

Expiration Date

Until further notice

Requirements

Graduate with minimum 2 years of international voice process experience in a contact center/BPO
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
Ability to manage sensitive customer information
Knowledge of functional key performance metrics related to customer experience
Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings
Workspace: Quiet, private area free from interruptions
no shared/public spaces allowed
Furniture & equipment: Ergonomic chair, desk, and proper lighting for comfortable, focused work
Cameras must be on during meetings unless otherwise stated
Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc

Job Responsibility

Provide courteous and efficient service to the worldwide Airbnb community
Be a first point of contact to handle and resolve customer complaints
Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Utilize available resources to research and troubleshoot problems effectively
Investigate from the existing knowledge resources to provide resolution
Mediate situations between users with empathy and fairness
Monitor and control numerous concurrent tasks in tandem
Be ambassadors embodying knowledge, empathy, and accountability

What we offer

bonus or incentives
one or more equity programs
benefits
Employee Travel Credits

Fulltime

Customer Support Specialist

Gitmax

Location:
Netherlands , Amsterdam

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 06, 2025

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Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 06, 2025

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Category:
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Contract Type:
Not provided

Job Posted:
April 06, 2025