Customer Support Specialist

• Provide professional, empathetic, and helpful responses to customer support tickets via email, phone calls and internal tools
• Master the product you support, learning all its nuances and keeping up-to-date with the latest updates and support policies
• Troubleshoot technical issues reported by Students and Instructors and offer solutions or workarounds
• Work on special short-term projects required and requested by the hiring client

• 1+ years of experience in customer support for Japanese businesses
• Excellent (near-native) written English
• Knowledge and experience in using Honorific Japanese (Keigo)
• Amazing customer service skills
• Proactive attitude and the willingness to take the initiative without being asked to
• Strong attention to detail
• Ability to quickly communicate through accurate and timely typing
• Handle difficult conversations and challenging situations
• Ability to work without micromanagement
• Strong reading comprehension and problem-solving skills
• Strong technical proficiency with the web, computers, and smartphones
• Flexibility with schedules and days off
• Ability to provide workarounds when a solution is not clear to the customer

Experience providing email and phone support to Japanese customers, along with familiarity with CRMs (e.g., Zendesk) and bug-tracking tools (e.g., JIRA) is a plus

• Remote working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Competitive retirement benefits
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams