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Customer Support Specialist

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Assessfirst

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Location:
United States , Denver

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

70000.00 - 75000.00 USD / Year
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Job Description:

Sweep is hiring a Customer Support Specialist to ensure the long-term success of our customers. You will be responsible for supporting our customers along their climate journey as they are using our SaaS solution, providing ongoing support via our help center and building long-term relationships with our users.

Job Responsibility:

  • Monitor and address customer issues including escalations, technical problems, and incident management
  • Reach out to users for in-depth investigations of their concerns, ensuring clear understanding of their feedback
  • Collaborate closely with our Product, Engineering, Delivery and CSM teams to promptly address and resolve domain related questions or technical challenges
  • Contribute to the development and maintenance of self-service content allowing users and internal teams to resolve their issues autonomously (knowledge base articles, automated workflows, AI-powered bots)
  • Be the voice of the user within Sweep by aggregating and communicating customer feedback on a regular basis to the rest of the organization
  • Contribute to the continuous improvement of our NPS and CSAT metrics
  • Identify areas for improvement in our customer support processes

Requirements:

  • 2-3 year of experience as a Support Specialist or Helpdesk role in a technology company
  • Excellent communication and interpersonal skills. Oral and written.
  • Ability to connect the dots
  • Fluency in both French & English is mandatory

Nice to have:

  • Fluency in German or Spanish
  • Knowledge of CRM tools and customer success platforms, such as Intercom
  • First experience working in a SaaS company ideally in the B2B Enterprise space
What we offer:
  • Flexible work model
  • Part of a B Corporation
  • Opportunity to help shape the company's journey

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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