Customer Support Specialist (Technical)

You’ll be a core part of the Deskpro team and one of our primary customer-facing representatives, taking ownership and responsibility from day one. This is a highly collaborative, technically hands-on support role where you’ll work closely with customers using Deskpro in complex, real-world environments. Our customers integrate Deskpro with a wide range of tools, platforms, and APIs. You’ll regularly troubleshoot unfamiliar setups, investigate data using SQL, and help customers succeed with powerful workflows and integrations. We’re looking for someone curious by nature, someone who enjoys digging into how things work, asking thoughtful questions, and exploring solutions even when the problem is new or unfamiliar. If you enjoy solving problems, learning quickly, and translating technical concepts into clear, helpful guidance, this role is for you.