Customer Support Representative Tier 2 Jobs

New

Customer Support Representative

Helpware is a technology-driven company with a global presence across several co...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

B2 English
Customer Service experience
To live within Guadalajara's Metropolitan Zone

Job Responsibility

Become an expert on the product, knowing all the specifics of its functioning
Provide first-level support to customers via calls, email, and/or chat in a timely and professional manner
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps
Maintain a positive, empathetic, and professional attitude toward customers at all times
Work on creating, updating, or adjusting customer accounts by documenting personal information
Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties
Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms
Process and prepare information for auditing and reporting purposes
Update internal and customer-facing knowledge bases
Convert clients' feedback into feature requests for the development of the product

Fulltime

New

Customer Service Representative

As a Customer Support Representative, you will serve as the first point of conta...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Must be able to work full time, 40 hrs per week
Must have at least 6 months of CSR experience
Able to work on the ff. schedule: 8 am EST-5 PM PST Monday-Friday
Excellent English communication skills both verbal and written
Can work independently and in a team.

Job Responsibility

Become an expert on the product, knowing all the specifics of its functioning
Provide first-level support to customers via email, phone, and/or chat in a timely and professional manner
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps
Maintain a positive, empathetic, and professional attitude toward customers at all times
Work on creating, updating, or adjusting customer accounts by documenting personal information
Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties
Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms
Process and prepare information for auditing and reporting purposes
Update internal and customer-facing knowledge bases
Convert clients’ feedback into feature requests for the development of the product

Fulltime

New

Client Services Representative

Help us change the way the world parks. Parking isn’t just about spaces – it’s a...

Location

Dominican Republic , Santo Domingo

Salary:

Not provided

Parking Network B.V.

Expiration Date

December 23, 2025

Requirements

Basic troubleshooting of software and hardware issues
Prior technical and customer support experience
Working knowledge of iOS and Windows PC environments and their components
Experience using ticketing systems
Committed to delivering an outstanding customer experience as Flash’s frontline representative
Excellent problem-solving aptitude with strong analytical thinking
Naturally curious and driven to identify solutions
Collaborative, team-oriented mindset with clear communication skills
Able to work independently, stay focused, and deliver results
Business-level fluency in English and Spanish (written and spoken)

Job Responsibility

Provide remote applications support via email and phone
Assist customers with basic software and hardware troubleshooting
Accurately document customer interactions (calls, follow-ups, escalations, reporting) Flash ticketing system
Prioritize and manage customer inquiries to ensure the most urgent cases receive timely attention and service levels are consistently met
Escalate complex issues that cannot be resolved at the frontline, while providing clear documentation to enable faster resolution by the next support tier
Contribute to the client knowledge base by documenting common requests, incidents, resolutions, and work-arounds — helping both customers and teammates solve problems more efficiently

What we offer

Hybrid schedule at our new office in Metro Plaza
Private Medical Insurance (Humano) – supplemental coverage
Gym & Meal subsidies to support work–life balance
Competitive salary + annual base bonus
Vacation bonus and all legal Dominican benefits

Fulltime

Commvault Engineer

Commvault Engineer role at Hewlett Packard Enterprise. HPE Operations is our inn...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University degree: technical or non-technical (Bachelor of Arts/Science)
3-4 year completion beyond High School level, BA/BS or equivalent experience
5-7 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem solving skills
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Knowledge of multiple product lines (proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
Advanced proficiency with case management databases and tools

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Ability to act as a mentor and guide other employees
Ability to provide direction and guidance to process improvements
Ability to articulate clearly, recommend and explain resolutions/clients
Understand and utilize ITIL
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Customer Solution Center- Technical

The role involves working in Customer Solution Centers to provide remote service...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University degree: technical, non-technical (i.e., Bachelor of Arts/ Science)
6+ years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Strong troubleshooting skills in a technical environment
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Specific knowledge and training with the company's products
Knowledge of multiple product lines (e.g., proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
Advanced proficiency with case management databases and tools
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Act as a mentor and guide other employees
Provide direction and guidance to process improvements
Articulate clearly, recommend and explain resolutions/clients
Understand and utilize ITIL
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

What we offer

Health & Wellbeing benefits
Comprehensive suite of benefits that support physical, financial, and emotional wellbeing
Personal & Professional Development programs
Unconditional Inclusion
Flexibility to manage work and personal needs

Fulltime

New

Sales Representative

The Sales Representative at Great Minds is committed to expanding district partn...

Location

United States , Oklahoma City

Salary:

81000.00 - 86000.00 USD / Year

Great Minds

Expiration Date

Until further notice

Requirements

5+ years of sales experience, preferably in the educational sector, with a proven track record of meeting or exceeding sales targets
Strong knowledge of educational programs, curriculum, and pedagogy, with the ability to articulate the value of educational solutions clearly and compellingly
Proven success in managing and growing a sales pipeline within a designated territory, using CRM tools such as Salesforce or HubSpot
Experience working in cross-functional teams, particularly collaborating with Pre-Sales, Success, and Implementation teams to support customer success
Bachelor’s degree (Education, Business, Marketing, or Liberal Arts)
Must be able to travel up to 80% of the time through a combination of domestic air travel and driving a car, including overnight stays
Periodically lifting, reaching, and moving product up to 40 lbs
New employees will be required to successfully complete a background check and provide declaration of COVID-19 vaccination status

Job Responsibility

Drive the full sales cycle for enterprise accounts by building strong, trust-based relationships with district stakeholders
Develop and execute a comprehensive territory plan for new sales, renewals, and services to expand the market footprint and achieve sales targets
Leverage data to build, monitor, and continually refine territory forecasts in collaboration with sales leadership
Manage the territory budget effectively to ensure alignment with organizational goals
Continuously assess the competitive landscape by gathering market intelligence and have a deep understanding of unique district priorities, the state and local political context impacting education decisions, and the latest research and evidence-based practices
Proactively build and manage a robust sales pipeline by continuously assessing district needs, staying informed about upcoming district adoptions, and maintaining accurate and up-to-date territory data to support strategic planning and execution
Manage inbound and outbound leads, driving timely follow-up and guiding prospects through discovery meetings to uncover new sales opportunities
Confidently engage with district-level decision-makers through clear, professional communication
Deliver compelling sales presentations and support pilots for Tier 2 accounts
Build strong, influential relationships with key stakeholders by conducting regular in-person district visits, participating in regional events, and supporting implementations

Fulltime

New

Operations and Maintenance Engineer

The client is seeking an Operations and Maintenance Engineer to manage heat and ...

Location

United Kingdom , London

Salary:

50000.00 - 65000.00 GBP / Year

Hedera Hiring Ltd

Expiration Date

Until further notice

Requirements

Operational experience with heating, cooling, or energy distribution assets
Contractor management and financial oversight experience
Strong knowledge of asset management, industry standards, and HSE compliance
Degree in engineering or relevant training/apprenticeship
Full UK driving licence

Job Responsibility

Manage maintenance activities, energy centres, and operational performance
Lead contractor performance and ensure regulatory compliance
Deliver excellent customer service and liaise with staff, clients, and service providers
Implement plant policies and process improvements
Ensure heat metering equipment operates correctly, so customers receive timely, accurate bills and minimise the potential for disputed accounts
Support Water and Heat Emergency Response Team as a tier 2 on-call representative

What we offer

Car Allowance: £4130
Hybrid working (home/office/site)
Cost of living annual pay review
Competitive benefits, hybrid working, and development opportunities
Company pension contributions up to 10% if employees contribute 5%
33 days holiday, including bank holidays, with the ability to purchase an additional 2 weeks
Enhanced maternity, paternity and adoption pay

Fulltime

New

Clinical Diabetes Specialist

As a Clinical Diabetes Specialist (CDS) you will partner with a Territory Busine...

Location

United States , Orlando

Salary:

Not provided

Sequel Med Tech

Expiration Date

Until further notice

Requirements

Valid professional license in one or more of the following fields: RN, RD, PA, NP, Pharmacist
Certified Diabetes Care and Education Specialist (CDCES) is preferred
2+ years of experience coordinating and conducting diabetes education with strong experience in the technical use of diabetes technology preferred
For Senior role: Certified Diabetes Care and Education (CDCES) certification required
4+ years of clinical diabetes education experience
Experience coordinating and conducting diabetes device education in the medical device industry preferred
Demonstrated history of high performance in previous roles
Excellent presentation skills and ability to respond to questions from patients and healthcare providers in real time
Strong data analysis, evaluation and problem-solving skills
Knowledge of diabetes products and therapies

Job Responsibility

Develop effective territory planning and strategies with TBL to meet/exceed territory goals
Execute clinical selling strategies within assigned accounts
Assess referrals for product use in people with diabetes to confirm criteria are met for product utilization
Facilitate product education and training for users of Sequel products
Drive healthcare provider adoption and confidence in Sequel products by promoting the clinical benefits of automated insulin delivery with Sequel products and conducting impactful product demonstrations
Certify healthcare providers to conduct product training for people with diabetes
Facilitate virtual product training and other educational webinars
Communicate user feedback cross-functionally to solve problems and improve product development
Collaborate with customer care and sales support to optimize the user experience
Consistently exhibit a high level of proficiency and expertise in discussing and demonstrating Sequel products, as well as expertise in diabetes and therapeutic options for diabetes care

What we offer

401k plan with a 6% company match and 100% immediate vesting
Capped out-of-pocket insulin costs and GLP-1 coverage across all plans
Multiple medical plans through Aetna, including a 100% company-paid high deductible plan paired with employer HSA contributions
Vision and dental plans
Employer-paid short-term disability
Voluntary options like accident and pet insurance
Flexible PTO and generous paid holidays

Fulltime

Customer Support Representative Tier 2

Helpware

Location:
Mexico, Guadalajara

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 09, 2025

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