Customer Support Executive Job at Office Angels (Bradford)

Customer Support Executive

Customer Support Executive role at Hypervolt, a company at the forefront of the ...

Location

United Kingdom , London

Salary:

Not provided

Hypervolt Limited

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in a customer support role, preferably within the EV charging or a related industry
Proven track record of diagnosing and resolving technical issues efficiently
Strong customer service skills with the ability to handle challenging situations calmly and professionally, maintaining a positive and helpful attitude under pressure
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
Ability to work independently and collaboratively in a remote team environment, with a willingness to support team members and share knowledge
Strong analytical and problem-solving abilities with meticulous attention to detail
Ability to think critically and develop innovative solutions to complex issues
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously, thriving in a fast-paced and dynamic work environment

Job Responsibility

Deliver exceptional customer service via phone, email, and live chat, addressing inquiries and resolving any potential issues related to Hypervolt products
Conduct remote troubleshooting for technical issues, encompassing hardware, software, and connectivity problems with EV charging stations
Efficiently diagnose and resolve Level 1 and Level 2 technical issues
Escalate more complex cases to higher-level support when necessary
Keep detailed and accurate records of all customer interactions, technical issues, and resolutions in our support database
Stay current with Hypervolt’s products, services, and industry trends
Collaborate closely with engineering and product teams to report and resolve recurring issues
Educate customers on the proper use and maintenance of Hypervolt products

What we offer

Hybrid Work: Enjoy the flexibility of working from home while supporting customers globally
Professional Growth: Opportunities for career advancement and professional development within a fast-growing company
Inclusive Environment: Join a diverse and inclusive team that values collaboration and innovation
Competitive Compensation: Attractive salary and benefits package, including performance bonuses

Sales and Customer Support Executive

Join this dynamic technology team with big growth plans as a Sales and Customer ...

Location

United Kingdom , Exeter

Salary:

25000.00 - 27000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Quick learner with positive attitude
Strong people skills
Natural communicator who enjoys building rapport
Lover of all things tech
Excellent customer service skills
Driven and ambitious character
Enjoys being on the phone speaking to people

Job Responsibility

Represent products with deep understanding
Generate leads and nurture relationships
Prospect new customers and build rapport
Manage interactions with retail and trade clients via phone, email, and face-to-face
Maintain and enhance relationships with existing customers
Identify right prospects and make effective qualifying sales calls
Keep detailed notes and updates on accounts
Exhibit excellent product knowledge and handle objections
Keep Sales Manager updated on prospects and wins
Collaborate with Marketing and Product Development to achieve sales goals

What we offer

Competitive holiday with Xmas shutdown
Excellent uncapped commission (realistic £2K extra per month)
Excellent earning potential
Structured training and development opportunities
Free parking
Family feel culture in buzzing and fun environment

Fulltime

Customer Support Executive

We are seeking a dedicated and customer-focused Customer Support Executive to jo...

Location

India , Manesar

Salary:

Not provided

Randstad

Expiration Date

January 10, 2026

Requirements

Graduate degree or equivalent
At least 1 year of proven experience in a call center or customer support role, primarily focused on voice/call handling
Strong active-listening, verbal-communication, and interpersonal skills
Proficiency in using customer support and Customer Relationship Management (CRM) software
Effective problem-solving abilities and a proactive, detail-oriented approach to customer issues
Empathetic, patient approach, with the ability to maintain composure and professionalism in stressful situations

Job Responsibility

Handle Customer Calls: Manage a high volume of inbound and outbound calls in a professional, timely, and efficient manner
Resolve Issues: Identify customer needs, troubleshoot issues, resolve complaints, and provide accurate, effective solutions
Product Knowledge: Maintain a deep and up-to-date understanding of the company's products, services, and policies to provide comprehensive support
Documentation: Accurately log and maintain detailed records of all customer interactions, inquiries, and remedial actions in the Customer Relationship Management (CRM) software
Escalation and Follow-up: Escalate complex technical or unresolved issues to the appropriate internal teams and maintain ownership of the call until a final resolution is reached
Achieve Targets: Meet daily qualitative and quantitative performance targets for call handling time, customer satisfaction (CSAT), and issue resolution rates

!

Part-Time Customer Support Executive

Our client is a well-established pharmaceutical organisation who enhance and imp...

Location

United Kingdom , London

Salary:

13.22 - 14.20 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

relevant experience within Customer Service

Job Responsibility

Ensure excellent standards of customer service are in place in a multiskilled Customer Experience Centre (CEC)
Support the operations of our core CEC services which includes but is not limited to: Primary contact channels e.g. telephone and emails
Helpline support services
Ensure appropriate governance, processes and procedures are in place and documented for all Customer Experience Centre services
Representing Customer Experience Centre on cross-Agency groups, sharing information about service performance, developments and feedback
Being alert to campaigns or developments that may impact the team and/or increase demand

What we offer

Weekly pay every Friday
Easy timesheet accessibility with mobile support
Up to 29 days annual leave
Perks at work and discount schemes for all major retailers and over 150 high street stores
Access to free eye-care vouchers and discounts towards glasses for VDU purposes
Access to well-being platforms
FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service
Temp of the Month awards
Dedicated consultant to support your job search and offer expert interview tips

Parttime

Sales and Customer Support Executive

Join this dynamic team with big growth plans as a Sales and Customer Support Exe...

Location

United Kingdom , Exeter

Salary:

25000.00 - 29000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Excellent customer service
someone who loves being on the phone speaking to people
driven and ambitious character

Job Responsibility

Represent the products with a deep understanding, showcasing how their solutions meet customer needs
generate leads and nurture relationships by organising your daily schedule to connect with existing and potential clients
prospect new customers, build rapport, and adapt your sales techniques based on real-time interactions
manage interactions with retail and trade clients via phone, email, and face-to-face
maintain and enhance relationships with existing customers to provide exceptional service and identify new sales opportunities
identify the right prospects, manage interactions, and make effective qualifying sales calls
exhibit excellent product knowledge, offering solutions and handling objections
collaborate with Marketing and Product Development to achieve sales goals

What we offer

Competitive holiday with Xmas shutdown
excellent earning potential
structured training and development opportunities
free parking

Fulltime

Customer Support Executive

Are you passionate about delivering exceptional service and looking to build you...

Location

United Kingdom , Brighton

Salary:

25500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer support or a similar client-facing role
Familiarity with Google Workspace (Gmail, Docs, Sheets, Slides) or similar tools
CRM experience is a plus, but not essential
Clear, confident communication skills
A detail-oriented, logical mindset
The ability to work independently and collaborate as part of a wider team

Job Responsibility

Handling customer queries by phone and email with professionalism and clarity
Processing orders accurately using mapping tools and internal systems
Monitoring internal platforms to keep processes running smoothly
Supporting departments like sales and consultancy with customer-related requests
Recommending the right products and services based on customer needs
Coordinating the resolution of complex queries using internal resources

What we offer

Hybrid flexible working: minimum 3 days per week in the office
25 days annual leave plus public holidays
Birthday day off and long service leave
Option to buy or sell holiday days
Share incentive plan
Pension scheme with 5% matched contributions (after 3 months)
Life assurance and income protection via pension plan
Paid Volunteer days to give back to causes you care about

Fulltime

Customer support executive

Location

India , Hyderabad

Salary:

Not provided

Randstad

Expiration Date

January 22, 2026

Requirements

Proficient working with MS office, Excel, Word, and PPT
Good learner with customer centric mindset for growth of individual along with organization

Job Responsibility

Collaborate Across Teams: Work closely with Sales, Logistics, QA/QC, and Planning teams to ensure orders are processed on time and any issues are quickly resolved
Maintain Accurate Records: Keep detailed and up-to-date records of all client interactions, including order statuses, samples, quotes, and payments
Daily Updates: Regularly update CRM and CFTs Task sheet to ensure everyone has clear visibility and accountability for ongoing tasks
Manage Client Communication: Coordinate with internal teams to promptly update clients about shipment timelines, required documentation, sample progress, product questions, commercial proposals, and payment reminders
Ensure Accuracy: Check that all client-facing documents and communications are correct, timely, and consistent with company standards and processes
Support Sales: Provide the sales team with data from various sources to develop market intelligence by BD manager and formulate strategies
Organizational Excellence: Demonstrate strong organizational skills and attention to detail in all aspects of your work
Professional Communication: Communicate with customers clearly and professionally

Director of Customer Support

Coach, captain, and strategist — we need a leader for our Customer Support team,...

Location

Sweden , Stockholm

Salary:

Not provided

Quinyx

Expiration Date

Until further notice

Requirements

Extensive experience in customer support, including several years in leadership roles, with a proven track record of leading successful teams and operations
A playbook for building an efficient support function for a technical and complex SaaS solution (experience outside of SaaS or tech won’t be considered)
Strong command of modern support tools, automation, knowledge bases, and analytics platforms
Exceptional people leadership and coaching skills, with success in developing high-performing, engaged teams
An analytical mindset and ability to use data and metrics to drive strategy, optimise performance, and improve customer outcomes
Excellent communication and stakeholder management skills, with experience collaborating across Product, Engineering, and Customer Success
A clear bias for action and a strong ability to go from plan to action
Skilled in growing and managing global teams, ensuring consistent quality and strong engagement

Job Responsibility

Define and execute the global support strategy aligned with company growth and customer success goals
Evolve the support organisation into a proactive, customer-centric, data-driven team
Anticipate future customer needs and ensure the support function is evolving to meet the demands of a dynamic SaaS environment
Align support strategy with broader company initiatives across product adoption, customer retention, and expansion
Lead, inspire, and grow a high-performing, geographically distributed support team
Design and implement training, development, and career path programs to attract and retain top talent
Build a culture of accountability, continuous improvement, and collaboration
Foster diversity, equity, and inclusion in hiring, coaching, and team-building practices
Implement scalable processes and workflows to support a growing and diverse customer base
Develop and track KPIs and SLAs to measure support effectiveness, customer satisfaction, and operational efficiency

What we offer

Flexible work hours and a hybrid setup with at least 2 days from the office
Enhanced vacation allowance
Gym membership contribution
Health insurance
Pension plan
On-market pay

Fulltime

Customer Support Executive

Office Angels

Location:
United Kingdom , Bradford

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
August 29, 2025

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