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Customer Support Executive

hypervolt.co.uk Logo

Hypervolt Limited

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

Customer Support Executive role at Hypervolt, a company at the forefront of the electric vehicle charging revolution, dedicated to providing innovative and reliable EV charging solutions.

Job Responsibility:

  • Deliver exceptional customer service via phone, email, and live chat, addressing inquiries and resolving any potential issues related to Hypervolt products
  • Conduct remote troubleshooting for technical issues, encompassing hardware, software, and connectivity problems with EV charging stations
  • Efficiently diagnose and resolve Level 1 and Level 2 technical issues
  • Escalate more complex cases to higher-level support when necessary
  • Keep detailed and accurate records of all customer interactions, technical issues, and resolutions in our support database
  • Stay current with Hypervolt’s products, services, and industry trends
  • Collaborate closely with engineering and product teams to report and resolve recurring issues
  • Educate customers on the proper use and maintenance of Hypervolt products

Requirements:

  • Minimum of 1 year of experience in a customer support role, preferably within the EV charging or a related industry
  • Proven track record of diagnosing and resolving technical issues efficiently
  • Strong customer service skills with the ability to handle challenging situations calmly and professionally, maintaining a positive and helpful attitude under pressure
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
  • Ability to work independently and collaboratively in a remote team environment, with a willingness to support team members and share knowledge
  • Strong analytical and problem-solving abilities with meticulous attention to detail
  • Ability to think critically and develop innovative solutions to complex issues
  • Flexibility to adapt to changing priorities and handle multiple tasks simultaneously, thriving in a fast-paced and dynamic work environment
What we offer:
  • Hybrid Work: Enjoy the flexibility of working from home while supporting customers globally
  • Professional Growth: Opportunities for career advancement and professional development within a fast-growing company
  • Inclusive Environment: Join a diverse and inclusive team that values collaboration and innovation
  • Competitive Compensation: Attractive salary and benefits package, including performance bonuses

Additional Information:

Job Posted:
December 09, 2025

Work Type:
Hybrid work
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