CrawlJobs Logo

Customer Support Engineers (SI)

helpware.com Logo

Helpware

Location Icon

Location:
Mexico , Guadalajara

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Customer-centric and application-oriented role. Primary responsibility is customer-facing support, troubleshooting customer impacting issues. Provide hands-on assistance to external customers to resolve specific issues. Develop support documentation, FAQs and training materials for customer use. Assist in onboarding customer and ensure smooth implementation of production services.

Job Responsibility:

  • Provide technical support for all Siden customers
  • Troubleshoot and resolve issues by communicating with our customer’s support organizations and partners
  • Develop expertise in all Siden dashboard tools and detailed analytics
  • Use data to analyze, troubleshoot and explain issues
  • Act as the primary point of contact and provide subject matter expertise for support escalations
  • SME on Siden technology and how it interoperates with 3rd party technologies
  • Monitor system performance, proactively identify potential issues, and work to prevent downtime
  • Create and maintain documentation, including troubleshooting guides, FAQs, and best practices
  • Assist in onboarding new customers and providing training on platform features and tools
  • Stay up-to-date on industry trends, emerging technologies, and customer needs
  • Collaborate with engineering, product, and SRE teams to address customer feedback and implement solutions

Requirements:

  • Bachelor’s Degree in Computer Science, Engineering or a similar discipline
  • 3-5 years experience in a similar role with hands-on experience with Linux systems (Ubuntu preferred), Docker, TCP/IP networking (TCP, UDP, HTTP, multicast, DNS)
  • Experience with cloud networking (AWS, Azure, GCP) is a plus
  • Moderate knowledge and/or a strong desire to learn content distribution technologies such as CDN, streaming technologies (e.g., HLS, DASH), multicast, caching technologies, and media formats (e.g., audio/video codecs, metadata, DRM)
  • Strong communication skills
  • Soft skills: communication, empathy, patience

Nice to have:

Experience with cloud networking (AWS, Azure, GCP)

What we offer:
  • Commitment to providing continuous employment
  • People first policy
  • Goal to keep employees safe

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Support Engineers (SI)

Solution Consultant - Wireless Solutions

The Solution Consultant is responsible for developing and designing secure, scal...
Location
Location
United States , Carmel
Salary
Salary:
120000.00 - 150000.00 USD / Year
belden.com Logo
Belden, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7 years of experience designing or implementing solutions (L1/L2, Wireless), Software and / or Services for large or complex client networks in Substation Automation, Material Handling, Discrete / Automotive, Mass Transit or Process Markets
  • Bachelor’s degree in computer sciences, communications or engineering is preferred, with a focus on wired & wireless networking, LAN / WAN & Ethernet based communications
  • Experience working with cross functional teams including Solution Architects, Solution Line Managers, Product Managers, Sales and Marketing
  • Track Record of successfully consulting with clients to identify and resolve critical network challenges
  • Experience utilizing automation tools that guide the creation of: Executive summary, scope of work, network architecture, physical & logical topology and data flow, bill of materials, and service & SLAs
Job Responsibility
Job Responsibility
  • Leverage their robust technical skills, consultative competencies and vertical expertise to solve customer challenges using Belden solutions, services and support offerings
  • Translate customer requirements and problem statements into compelling technical solutions with demonstrable financial impact
  • Recognize and utilize validated architectures to deliver vertical and use case specific solutions with heightened value
  • Utilize Automation and Tooling to deliver accelerated opportunity velocity & win rates
  • Deliver Bookings from solutions, products, services and SLA’s facilitating customer success and continued stakeholder engagement
  • Propose secure solutions inclusive of Digital Infrastructure, Cybersecurity and third-party elements
  • Expand influence within end customer, SI, EPC & engineering communities within the AMS Region
  • Develop and co-create proof-of-concepts delivering significant operational and / or financial impact
  • Facilitate quality handovers to internal execution teams
  • Identify process or solution improvement priorities and emerging technology trends requiring wireless solutions
What we offer
What we offer
  • health/dental/vision
  • long term/short term disability
  • life insurance
  • HSA/FSA
  • matching retirement plans
  • paid vacation
  • parental leave
  • employee stock purchase plan
  • paid leave for volunteer work in your community
  • training opportunities
  • Fulltime
Read More
Arrow Right

System Integration Engineer

The role reports to the Head of Engineering (Chief Engineer) and the System Inte...
Location
Location
Saudi Arabia , Riyadh
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree (preferred) in Electrical Engineering / Information Technology or related field
  • Experience in the Integration of systems (SI) and familiar with the applicable INCOSE and international system engineering standards
  • Experience in the writing of technical procedures and reports
  • Experience in the detailed planning of work and deliverables
  • Experience with complex, large scale interconnected IT-based systems
  • Ability to work in a customer-oriented environment and within the cultural environment of Saudi Arabia
  • Analytical thinking and strong engineering mindset
  • Ability to work under pressure and to deadlines
  • Strong listening skills (to understand Engineering and Customer requirements)
  • Strong service orientation and on-time delivery focus
Job Responsibility
Job Responsibility
  • Setup, deliver and maintain the planned Maritime Surveillance (MS) integration, testing and staging of systems and tools, maintain system configurations
  • Perform Sensor Chain Verification to check the MS sensors integrated into the system
  • Support the execution of test procedures at testing facilities (system integration lab) and delivery sites in terms of system integration, helping to identify issues during testing
  • Support the creation of documentation (configuration documentation, problem reports, test reports) during integration campaigns
  • Perform the required integration activities at system level for system / customer releases, and support dedicated test campaigns like load, stress, performance tests together with the V&V team
  • Use different tools and methods for all kind of tasks like DOORS, Jira, Quality Center, Jenkins, Python, Powershell, Batchfiles and Javascript, Ansible, Helm, etc.
  • Problem reporting, including the collection of material (like log files) to support root-cause analysis
  • Track bugs and perform retesting of fixed issues, interacting very close with the involved development team and coordinate with other domains to accomplish full system availability
  • Play an active role in terms of integration inside the development teams and drive the integration and release of software releases or features in integration labs as well as customer systems. Liaise with the vendor for any technical support needed related to the MS sensors
  • Act self-sustained and as a team player, with agile Mindset
  • Fulltime
Read More
Arrow Right

Practice Leader, Networking Automation

The Network Automation Practice Leader is responsible for developing a team of S...
Location
Location
United States , Carmel
Salary
Salary:
120000.00 - 170000.00 USD / Year
belden.com Logo
Belden, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience designing or implementing network solutions (L1/L2 Wireless), Software and Services for large or complex clients in Substation Automation, Material Handling, Discrete / Automotive, Mass Transit or Process Markets
  • 5-7 years of demonstrated success developing & leading remote teams of both new & incumbent associates
  • Bachelor’s degree in engineering (preferred) with a focus on Networking & Ethernet based communications
  • Experience working with cross functional teams including Solution Architects, Solution Line Managers, Product Managers, Sales and Marketing
  • Proven Track Record of managing, coaching and promoting associates aligning to succession plans
  • Ability to travel domestically and internationally as required to perform the duties of the role (50% + frequency of travel)
  • English fluency to business standard essential
Job Responsibility
Job Responsibility
  • Developing a team of Solution Consultants who design and drive adoption of secure, scalable, network automation solutions
  • Owning practice’s growth, leveraging Belden’s full suite of products, solutions and services
  • Helping teams develop robust technical skills, consultative competencies and vertical use case expertise
  • Translating customer requirements and problem statements into compelling technical solutions with demonstrable financial value impact
  • Utilizing Automation and Tooling to deliver accelerated opportunity velocity & win rates
  • Recognizing and utilizing validated architectures to develop vertical and use case specific solutions with heightened value
  • Delivering Bookings from solutions, products, services and SLA’s facilitating customer success and continued stakeholder engagement
  • Proposing secure solutions inclusive of Digital Infrastructure, Cybersecurity and third-party elements
  • Expanding influence within end customer, SI, EPC & engineering communities within the AMS Region
  • Developing and co-creating proof-of-concepts delivering significant operational and / or financial impact
What we offer
What we offer
  • Health/dental/vision
  • Long term/short term disability
  • Life insurance
  • HSA/FSA
  • Matching retirement plans
  • Paid vacation
  • Parental leave
  • Employee stock purchase plan
  • Paid leave for volunteer work in your community
  • Training opportunities
  • Fulltime
Read More
Arrow Right

Presales

Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
cmcglobal.com.vn Logo
CMC Global Company Limited.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years of experience as a Software Engineer
  • Minimum 3 years of experience as a BrSE/PM for the Japanese market across various IT fields (web development, mobile apps, system development, cloud, etc.)
  • Experience in making Requirement (要件定義) with SI & End-user customers
  • Experience in making proposals and estimations working with offshore team
  • Japanese proficiency N2–N1, fluent in speaking, with the ability to support Sales and Delivery teams
  • Capable of communicating with customers in both business and technical aspects
  • Experience in one or more domains such as Banking & Finance, Healthcare, Manufacturing, or Retail
  • Strong interpersonal skills: active listener, cheerful personality, and effective team player
  • Ability to build trust and maintain good relationships with customers and colleagues
  • 5+ years of experience
Job Responsibility
Job Responsibility
  • Collaborate with Sales team during the pre-sales phase of projects
  • Conduct customer requirement hearings and clarify business/technical needs
  • Research and create detailed technical proposals tailored to customer requirements
  • Prepare project estimations and planning in collaboration with the offshore development team
  • Deliver presentations and technical explanations to customers
  • Provide support to the Delivery team at the project kick-off phase (when required)
What we offer
What we offer
  • Training in software quality systems
  • Opportunity to work with global standards
  • Opportunity to collaborate with consultants and certification organizations from world-renowned assessment bodies
  • Training in implementing large-scale software projects at CMC Global
  • Attractive income of up to 800man JPY/year, based on skills and experience, including a 14-month salary package and additional benefits
  • Salary review: Twice a year
  • Bonuses: Twice a year, paid in April and October
  • Commutation allowance: Up to 20,000 JPY/month (by actual cost)
  • Housing allowance: 30,000 JPY/month
  • Flight allowance: 80,000 JPY/year
  • Fulltime
Read More
Arrow Right

Senior Hardware Signal & Power Integrity Engineer

Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the...
Location
Location
United States , Santa Clara
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 3+ years technical engineering experience
  • OR Bachelor's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 5+ years technical engineering experience
  • OR equivalent experience
  • 3+ years experience in SI & PI analysis of complex multilayer PCBs & backplanes
  • 3+ years experience in simulation/correlation using 2D/2.5D/3D simulation tools
  • 3+ years experience using Keysight ADS, Ansys HFSS, Cadence Sigrity, PowerSI, Ansys SIwave, Hspice, Matlab
  • 3+ years of technical knowledge & working experience with PCIe, DDR4/DDR5 (Memory, PHY, Controller), Ethernet (MAC/PHY), NRZ & PAM4 Serdes, I2C, SPI, MDIO..Etc
  • 3+ years of hands-on experience in using lab/debug tools (e.g., High-speed Oscilloscopes, TDR, VNA, Bertscope, and Spectrum Analyzer)
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Job Responsibility
Job Responsibility
  • Perform system level signal integrity simulations of high-speed interfaces, create simulation models and develop simulation methodology for the designs
  • Perform power integrity simulations including AC and DC analysis
  • Develop serdes channel simulation models and correlate to test structures
  • Support stackup creation, develop layout/SI checklists, work with board engineers and layout designers to implement all SI rules
  • Perform SI DVT measurements on boards and correlate measurements with simulation results
  • Work cross-functionally with the other teams to plan and design the SI/PI needs for the system
  • Fulltime
Read More
Arrow Right

Finance & HR Technical Lead

A fantastic opportunity to join us as we create a standalone Payments Acquiring ...
Location
Location
United Kingdom , London; Northampton
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience deploying or running ERP/EPM/HCM solutions
  • Experience contracting and overseeing SI Partner implementations
  • Significant experience in Director level technical leadership roles
  • Experiencing integrating multiple SaaS solutions
Job Responsibility
Job Responsibility
  • Own delivery of new ERP, EPM and HCM solutions
  • Integration of new solutions into Barclays and New Entity tech stacks
  • Day to day leadership and oversight of SI Partners
  • Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies
  • Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions
  • Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high-quality products and features
  • Identification, assessment, and mitigation of risks associated with technical projects
  • Management of change requests and communication with stakeholders
  • Management of vendor relations involved in technical projects
  • Stay abreast of the latest industry technology trends and technologies
What we offer
What we offer
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
  • Fulltime
Read More
Arrow Right

Power Electronics Engineer-Automotive

Vicor is seeking a highly motivated and skilled Power Electronics Engineer for i...
Location
Location
United States , Andover
Salary
Salary:
105000.00 - 130000.00 USD / Year
vicorpower.com Logo
Vicor Corp.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Electrical Engineering, Power Electronics, or a related field
  • Minimum of 3+ years of experience in power electronics engineering, preferably involving Automotive or Electric Vehicle (EV) power systems and high-voltage DC/DC solutions
  • Design, analysis, and hands-on validation of power electronics systems using Vicor Modules
  • Expertise in power management and the application of high-voltage and bi-directional DC/DC converter topologies
  • Proficiency in multi-layer PCB design techniques
  • Familiarity with industry EMI standards and test methods
  • Experience designing, troubleshooting and testing filters for compliance including magnetics design and high frequency low noise PCB layout
  • Proficiency in power electronics design and simulation software, such as LTspice, SIMPLIS, Altium, Power DC/Power SI or similar tools
  • Ability to effectively present complex technical topics to internal and external audiences of different backgrounds
Job Responsibility
Job Responsibility
  • Strategic Product Definition: Collaborate proactively with engineering team and field application team to ensure product specifications are aligned with evolving customer needs and market opportunities
  • NPI Process Support: Lead new product development activities, guiding products through the entire NPI process from concept to Release-to-Production (RTP)
  • System Validation: Develop system test boards, comprehensive test plans, bench automation, and test results documentation to support system verification
  • System Design: Provide technical support for the design, development, and implementation of power electronics solutions across the automotive portfolio
  • Customer Design and Integration: Serve as a technical resource between Vicor and its strategic automotive customers
  • Model and Tool Development: Define and assist to develop state of the art models and tools to help customers select, design, and optimize their power solutions using Vicor Modules
  • Market Readiness: Develop and deliver all technical collateral, including datasheets, user guide, reference designs, and application notes, necessary for a successful product launch
  • Technical Training: Develop and deliver technical training material on new products and systems to Field Application Engineers (FAEs) and global sales teams
  • Collaboration: Partner closely with Sales, Marketing, and Engineering teams to ensure seamless project execution and maximum customer satisfaction
Read More
Arrow Right

Partner Sales Leader - Americas

ClickHouse is redefining real-time analytics for the AI era. We’re looking for a...
Location
Location
United States
Salary
Salary:
250000.00 - 300000.00 USD / Year
clickhouse.com Logo
ClickHouse
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years in enterprise software sales, channel sales, or strategic alliances
  • ideally in cloud, data, or analytics space
  • Demonstrated success meeting or exceeding sales and revenue targets through partner ecosystems
  • Deep understanding of hyperscaler (AWS, GCP, Azure), SI, and channel partner models — including co-sell, marketplace, and resale motions
  • Can develop GTM strategy and also roll up sleeves to drive execution with field and partner teams
  • Excellent verbal, written, and presentation skills
  • comfortable engaging both internally and externally at executive levels
  • Skilled at navigating complex partner organizations, aligning incentives, and building long-term, trust-based relationships
  • Operates autonomously, thrives in high-growth environments, and drives outcomes without heavy structure
  • Works seamlessly across sales, marketing, product, and partner functions
Job Responsibility
Job Responsibility
  • Own and deliver against a regional revenue quota for partner-sourced and partner-influenced bookings
  • Collaborate closely with the NAMER field sales teams to integrate partners into key account strategies and deal cycles
  • Build and execute strong joint sales motions with hyperscalers, SIs, ISVs, OEMs, and channel partners to expand ClickHouse’s reach and accelerate pipeline
  • Serve as the primary partner sales interface for NAMER, ensuring alignment between regional sellers, partners’ field teams, and global partner programs
  • Develop and execute joint account plans, campaigns, and demand-generation activities with priority partners
  • Drive joint forecasting, pipeline visibility, and reporting to ensure partner contributions are tracked and recognized
  • Identify, onboard, and develop strategic system integrator (SI) partnerships that can both source new opportunities and deliver successful implementations
  • Define joint GTM plays, delivery frameworks, and enablement paths to ensure scalable, repeatable customer success
  • Collaborate with internal and external stakeholders to drive SI delivery readiness and certification
  • Work closely with the global and regional Partner, Sales, and Marketing teams to ensure alignment of partner strategy, programs, and field execution
What we offer
What we offer
  • Flexible work environment
  • Healthcare - Employer contributions towards your healthcare
  • Equity in the company - Every new team member who joins our company receives stock options
  • Time off - Flexible time off in the US, generous entitlement in other countries
  • A $500 Home office setup if you’re a remote employee
  • Global Gatherings – opportunities to engage with colleagues at company-wide offsites
  • Fulltime
Read More
Arrow Right