Customer Support Engineer Job at Helpware (Guadalajara)

Customer Support Engineer

Customer Support Engineer for Scanner光刻 in Shanghai.

Location

China , Shanghai

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

BS degree in an engineering field or equivalent experience
mechanical aptitude
knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related
knowledge of safety procedures required
sufficient oral and written English level
off line analysis capability
analysis techniques and tools
analyzing capability
open-minded and communication skills
passionate and willing to learn

Job Responsibility

Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
analyze applicability, accuracy and adherence to design specifications
recommend design changes or substitution of materials when appropriate
evaluate and diagnose problems and make appropriate repairs
work with co-workers, customer & field support in isolating and solving problems
maintain and optimize equipment on a daily basis to enhance functionality and prevent problems
train customers in use and routine maintenance of equipment
answer customer questions and assist customers in a professional manner
act as a resource for users on routine malfunctions
advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures

Fulltime

Customer Support Engineer

Location

China , Shanghai

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in an engineering field or equivalent experience
mechanical aptitude
knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software
sufficient oral and written English level
off line analysis capability
analyzing capability
open-minded and good communication skills
passionate and strong willingness to learn
can work flexibly, can accept overtime working
have initiative to communicate with colleagues and learn from them

Job Responsibility

Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
Analyze applicability, accuracy and adherence to design specifications
Recommend design changes or substitution of materials when appropriate
Evaluate and diagnose problems and make appropriate repairs
Work with co-workers, customer & field support in isolating and solving problems
Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems
Train customers in use and routine maintenance of equipment
Answer customer questions and assist customers in a professional manner
Act as a resource for users on routine malfunctions
Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures

Customer Support Engineer

VAST Data is looking for a Customer Support Engineer to join our growing team! T...

Location

United States , Utah

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
Ability to manage own time and case load with rapidly changing priorities
Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
Knowledge and working experience in common Linux system administration tasks and Linux OS in general
Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
Scripting and programming - bash scripting is required
must be familiar with one or more other programming language
Significant experience required in the areas of file systems and scale-out NAS Implementation
Excellent business written and verbal communication and presentation skills
MS or B.Sc. in CS, CE, EE or related fields

Job Responsibility

Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
Submit and manage Feature Requests and/or Bugs into product marketing and development teams
Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
Support and guide VAST data account teams on account technical status and activities
Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Fulltime

Customer Support Engineer

As a Customer Support Engineer at a pioneering AI company, you'll be the first l...

Location

India

Salary:

Not provided

Together AI

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments
Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages
Familiarity with operating storage systems in HPC environments such as Vast and Weka
Familiarity with inspecting and resolving network-related errors
Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters
Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success
Strong sense of ownership and willingness to learn new skills to ensure both team and customer success

Job Responsibility

Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services
ensure swift and effective solutions every time
Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams
Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns
collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction
Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers
Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers

What we offer

competitive compensation
startup equity
health insurance
flexibility in terms of remote work for the respective hiring region

Customer Support Engineer

As a Customer Support Engineer at a pioneering AI company, you'll be the first l...

Location

United States , San Francisco

Salary:

180000.00 - 260000.00 USD / Year

Together AI

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments
Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages
Familiarity with operating storage systems in HPC environments such as Vast and Weka
Familiarity with inspecting and resolving network-related errors
Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters
Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success
Strong sense of ownership and willingness to learn new skills to ensure both team and customer success

Job Responsibility

Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services
ensure swift and effective solutions every time
Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams
Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns
collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction
Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers
Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers

What we offer

competitive compensation
startup equity
health insurance
flexibility in terms of remote work

Fulltime

Customer Support Engineer

At Prodrive we believe there’s no limit to what can be achieved when the brighte...

Location

United Kingdom , Banbury

Salary:

Not provided

Prodrive

Expiration Date

Until further notice

Requirements

Degree in either Motorsport, Mechanical or Electrical Engineering
Previous experience in either GT3/GT4, Touring Cars or Single Seaters
Experience working with Cosworth and Bosch electronic systems
Knowledge of CAN protocol and engine calibration

Job Responsibility

Provide engineering support to customers on events and tests as required
Ensure efficient operation of the car and engine by the customer
Ensure all car electrical and data systems are configured with the latest software and calibration releases and maintained whilst on event
Provide technical input to the customer to assist with car setup and operation
Advise the customer to ensure their parts requirement is sufficient to achieve their objectives and advise customer of technical and parts updates
Collate and analyse data, perform health checks and record KPI’s
Prepare post event report and analysis. Ensure all data is uploaded to AMR and customer access points
Provide remote support to customers globally as required
Significant international travel is a significant part of this role

What we offer

25 days holiday (which increases with long service) with an opportunity to purchase up to 15 extra days
Training opportunities for continuing professional development
Onsite subsidised staff restaurant
Car and pension salary sacrifice schemes
Cyclescheme
Exercise classes
Paid time off for volunteering
Consultations with our Fit 4 Life expert
Social events throughout the year
Exclusive company discounts

Fulltime

Customer Support Engineer

Customer Support Engineer is customer-centric and focused on providing applicati...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, or a similar discipline
3-5 years experience in a similar role with hands-on experience with Linux systems (Ubuntu preferred), Docker, TCP/IP networking (TCP, UDP, HTTP, multicast, DNS)
Experience with cloud networking (AWS, Azure, GCP) is a plus
Moderate knowledge and/or a strong desire to learn content distribution technologies as CDN, streaming technologies (e.g., HLS, DASH), multicast, catching technologies, and media formats (e.g., audio/video codecs, metadata, DRM)
Soft skills: communication, empathy, and patience

Job Responsibility

Provide technical support for all Siden customers
Troubleshoot and resolve issues by communicating with our customer support organization and partners to understand, document, and analyze all available data related to technical support issues
Develop expertise in all Siden dashboard tools and detailed analytics
Use data to analyze, troubleshoot, and explain issues
Act as the primary point of contact and provide subject matter expertise for support escalations and ensure timely resolution
Monitor system performance, proactively identify potential issues, and work to prevent downtime
Create and maintain documentation, including troubleshooting guides, FAQs, and best practices for customers
Assist in onboarding new customers and providing training on platform features and tools
Stay up to date on industry trends, emerging technologies, and customer needs to continuously enhance support quality
Collaborate with engineering, product, and SRE teams to address customer feedback and implement solutions

Fulltime

Customer Support Engineer

We are looking for a Technical Support Engineer to join our team and support cus...

Location

Japan , Tokyo

Salary:

Not provided

Enphase Energy

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer support or a relevant technical role
A bachelor’s degree in engineering or equivalent
Fluency in English (minimum B2 level) and Japanese (minimum C1 level) is essential
Exceptional verbal and written communication skills with the ability to clearly explain technical concepts
Highly organized, process-driven, and comfortable in a fast-paced, results-oriented environment
Understanding of electrical systems, AC & DC circuits (PV knowledge is a plus)
Familiarity with MS Office, and Salesforce is an advantage
A proactive, problem-solving mindset with the ability to take responsibility for tasks from start to finish

Job Responsibility

Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email
Track and document customer cases, ensuring timely follow-up
Work closely with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues
Utilize and update our support knowledge base, while continuously advancing your understanding of PV systems and technologies
Stay on top of the latest industry trends and developments to ensure our customers always receive expert-level guidance

What we offer

Competitive salary
Quarterly performance bonuses
Company stock shares
Comprehensive training
Ongoing professional development opportunities
Opportunities for advancement, with pathways into more technical roles or leadership positions
Flexibility of a remote work setup

Customer Support Engineer

Helpware

Location:
Mexico , Guadalajara

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 05, 2026

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Job Posted:January 05, 2026

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January 05, 2026