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Customer Support Engineer

Malvern Panalytical

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Do you want to step into a high-tech world with a strong focus on innovation? Do you want to be a real business partner for our customers by offering value-added propositions? Are you looking for a position in which you can fully exploit your commercial, analytical and technical skills? Do you want to do this in an international, global, but personal environment? Then this might be your chance to become a part of our innovative and enthusiastic Service Team. In this role you will perform installations, repairs and maintenance of complex scientific and analytical instrumentation.

Job Responsibility:

  • Repair and maintenance of complex scientific and analytical instrumentation
  • Perform installation of equipment from delivery to sign-off
  • Respond to customer by telephone within 4 hours to evaluate problem
  • Perform preventative maintenance per maintenance schedule
  • Inform appropriate personnel on all problems using ESCALATION procedure
  • Maintain manuals
  • Submit electronic paperwork timely and accurately
  • Maintain excellent communication with Regional Manager on all matters
  • Process parts return and repair in accordance with all policies and guidelines
  • Keep customers well informed on any open issues
  • Manage direct account responsibility with minimal supervision
  • Assist in different areas within the District
  • Repair and maintain analytical instrumentation with little or no supervision
  • Perform all the above duties in accordance with applicable ISO9000 directives and company policy
  • Ability to lift up to 50 lbs
  • 80 % Travel (including Overnight Travel and some international travel)

Requirements:

  • At least 3-5 years of experience in electronics or in the electro-mechanical field and/or recent and relevant class work
  • Excellent customer relationship skills including, communication, accountability, and the ability to understand customer needs and how best to handle these

Nice to have:

  • Bachelor’s degree preferred, AAS Electronic Technology or equivalent
  • Any previous education or experience in chemistry or a chemistry lab is a plus
What we offer:
  • Competitive benefits
  • Competitive salary
  • Employer matched 401(k) savings
  • Medical and dental coverage
  • Tuition reimbursement
  • Excellent work life balance
  • In-house, on-the-job training, and external trainings
  • Real career possibilities

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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