Customer Support Coordinator (Complex) Job at Alfa Laval (Kolding)

Customer Support Specialist

As a Customer Success Specialist, you will be at the forefront of delivering unp...

Location

Canada , Kelowna

Salary:

40000.00 - 50000.00 USD / Year

Fullscript

Expiration Date

Until further notice

Requirements

Proven experience in customer-centric roles, ideally in retail or hospitality
Passion for customer happiness and a positive, engaging demeanor
Ability to multitask and excel in a dynamic environment
Dedication to delivering excellence in every interaction
Strong communication and organizational skills
Embracing change and welcoming new challenges
Enjoyment of collaborative teamwork
Curiosity and a continuous learning mindset
You must be flexible in scheduling to support customers across North America
Familiarity with Zendesk and SaaS productivity tools is a plus

Job Responsibility

Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
Building sustainable relationships of trust through open and interactive communication
Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
Coordinating closely with your teammates to ensure support is covered during all business hours
Gathering trends in issues and feedback and reporting them to your supervisor
Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript

What we offer

Competitive Compensation
Flexible Paid Time Off program
Fullscript’s RRSP match program
Stock Options
Customizable benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends
With room to make up to 6k in bonuses

Fulltime

Customer Support Specialist

We’re seeking a Customer Success Specialist to provide our customers with an exc...

Location

Canada , Ottawa

Salary:

Not provided

Fullscript

Expiration Date

Until further notice

Requirements

A passion for customer satisfaction and a naturally engaging personality
Ability to multi-task and manage all customer service platforms
A strong commitment to excellence in all you do
Exceptional verbal and written communication skills
Strong organizational skills and the ability to manage information from various sources simultaneously
An adaptable nature, ready to embrace change and tackle new challenges
A team player mindset, eager to work closely with colleagues to create an extraordinary user experience
Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada

Job Responsibility

Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience
Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs
Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge
Build sustainable relationships through open and interactive communication
Collaborate with your team to devise new strategies to surprise and delight our customers
Coordinate with your team to ensure support coverage during all business hours
Identify trends in issues and feedback and report them to your supervisor
Be a champion of our brand and uphold our commitment to customer satisfaction

What we offer

Ability to work Wherever You Work Well
Flexible Paid Time Off program
Fullscript’s RRSP match program
Stock Options
Custom benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends
Training budget and company-wide learning initiatives
Employee Wellness Programs

Fulltime

Customer Support Admin / Account Manager

Are you a natural communicator with a knack for solving problems and a passion f...

Location

United Kingdom , Burgess Hill

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication and problem-solving skills
Ability to multitask and thrive in a fast-paced environment
Previous experience in a customer-facing or logistics admin role
Confident with MS Office tools (Excel, Word, PowerPoint)
A sharp eye for detail and a proactive, can-do attitude

Job Responsibility

Managing and processing customer orders via internal systems and online portals
Coordinating with global teams across warehouse, sales, and quality departments to ensure seamless order fulfilment
Investigating and resolving customer claims and returns with efficiency and care
Keeping a close eye on urgent and complex orders to ensure timely delivery
Assisting demand planning teams with forecasting and order trends
Building strong relationships and keeping clients informed every step of the way

What we offer

Be part of a collaborative, international team
Enjoy the flexibility of hybrid working
Work in a supportive environment where your ideas and contributions matter
Onsite parking makes commuting so much easier
Real opportunity to go permanent and grow your career

Fulltime

Customer Support Executive

Are you passionate about delivering exceptional service and looking to build you...

Location

United Kingdom , Brighton

Salary:

25500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer support or a similar client-facing role
Familiarity with Google Workspace (Gmail, Docs, Sheets, Slides) or similar tools
CRM experience is a plus, but not essential
Clear, confident communication skills
A detail-oriented, logical mindset
The ability to work independently and collaborate as part of a wider team

Job Responsibility

Handling customer queries by phone and email with professionalism and clarity
Processing orders accurately using mapping tools and internal systems
Monitoring internal platforms to keep processes running smoothly
Supporting departments like sales and consultancy with customer-related requests
Recommending the right products and services based on customer needs
Coordinating the resolution of complex queries using internal resources

What we offer

Hybrid flexible working: minimum 3 days per week in the office
25 days annual leave plus public holidays
Birthday day off and long service leave
Option to buy or sell holiday days
Share incentive plan
Pension scheme with 5% matched contributions (after 3 months)
Life assurance and income protection via pension plan
Paid Volunteer days to give back to causes you care about

Fulltime

Senior Manager, Enterprise & Strategic Support

As the Senior Manager, Enterprise Support, you will own the support experience f...

Location

United States , Denver; Nashville

Salary:

132000.00 - 182000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in customer support leadership roles
At least 3 years focused on enterprise B2B customers
Direct management experience leading teams of 10-20+ support professionals in high-growth environments
Deep understanding of enterprise customer expectations, complex multi-stakeholder environments, and premium support models
Proven track record of successfully managing high-stakes customer escalations and executive-level communications
Enterprise B2B SaaS experience with complex, technical products (Required)
Experience in HR tech, compliance, or background screening industries (Preferred)
Strong ability to influence and partner with Sales, Customer Success, Product, and Engineering teams
Data-driven approach to decision making with expertise in support metrics, SLA management, and quality assurance
Experience building support processes, playbooks, and systems that scale with growth

Job Responsibility

Own and optimize the enterprise support experience, ensuring rapid response times, high-quality resolutions, and proactive engagement with our largest customers
Serve as the primary point of contact for complex enterprise escalations, coordinating cross-functional resources and driving issues to resolution with appropriate urgency and communication
Build, coach, and develop a high-performing team of enterprise support specialists who serve as trusted advisors to strategic accounts
Design and implement differentiated support offerings for enterprise customers, including dedicated support models, enhanced SLAs, and white-glove service programs
Collaborate closely with Customer Success, Account Management, Sales, Product, and Engineering teams to ensure seamless enterprise customer experiences and advocate for customer needs
Systematically capture and analyze enterprise customer feedback, translating insights into actionable improvements and product requirements
Establish and monitor enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team performance
Develop enterprise support playbooks, escalation protocols, and knowledge management systems that enable consistent, high-quality service delivery
Partner with the Director to implement AI-powered tools that enhance enterprise support efficiency while maintaining the high-touch, personalized service our enterprise customers expect
Drive support initiatives that directly impact enterprise NRR (Net Revenue Retention) and reduce churn through exceptional service delivery

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
A relocation stipend may be available for those willing to relocate to a Checkr hub location

Fulltime

Patient Engagement Coordinator

Allara is seeking an enthusiastic and engaging Patient Engagement Coordinator to...

Location

United States

Salary:

20.00 USD / Hour

Allara Health

Expiration Date

Until further notice

Requirements

1+ years of experience in a patient coordination, care management, or care navigation role
Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
Ability to problem-solve creatively, ensuring smooth coordination of patient requests
Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
A quiet, private workspace with reliable internet to support confidential patient communications
Ability to dedicate 30 weekly hours

Job Responsibility

Engage patients in Allara care programs through omnichannel inbound and outbound campaigns (phone, SMS, and live video call)
Provide empathetic, patient-centric support via phone, email, and in-app messaging, ensuring timely and accurate responses
Assist patients with scheduling, telehealth services, and general inquiries about their care plans and Allara’s offerings
Offer personalized assistance, helping patients navigate their healthcare journey with compassion and professionalism
Ensure accuracy in relaying patient information between providers, patients, and internal teams
Stay informed about Allara’s clinical and operational workflows and processes to provide seamless patient support

What we offer

A collaborative, mission-driven culture focused on improving patient care

Parttime

Support Account Manager

As a Support Account Manager (SAM), you'll work with a skilled team to serve hig...

Location

United States , Austin

Salary:

123900.00 - 186600.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred (not required)
10+ years of experience in an Enterprise customer-facing role interacting with senior-level customer contacts, preferably in a customer support organization in enterprise software
Advanced level of troubleshooting skills across technologies, including REST API, Browser Devtools, SQL and Splunk queries, SSL/TLS, SSO/SAML, Java Logs, Networking and Cloud environments
Demonstrated experience and success managing critical customer situations in enterprise IT infrastructure technologies and Cloud environments
Sense of urgency and willingness to do what it takes in a high-growth environment by being highly action-oriented
Proficient in developing well-organized plans at various levels of detail and complexity
Excellent customer communications skills and ability to convey technical concepts and details in a way that is easily consumed by all levels of customer contacts
Proven customer management skills

Job Responsibility

Be the primary Atlassian point of contact for all customer technical needs
Build a direct relationship with the customer's senior technical leadership and develop an in-depth knowledge of the customer's environment
Drive customer's open support cases and escalations to fast resolution
Provide high-touch support during incidents and security events
Be the voice of the customer inside Atlassian to prioritize the resolution of product bugs
Coordinate the execution of customers' planned events such as system health checks, upgrades, and migrations
Prevent issues before they arise with proactive planning
Create account plans to improve the customer's experience with Atlassian Support and Services efficiency
Stay current and advise the customer on any new product versions
Produce support communications for customers on recent security alerts, product releases, and new product information

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Head of Field Support

The Head of Field Support will be responsible for leading PulseForge’s global cu...

Location

United States , Austin

Salary:

Not provided

PulseForge Data

Expiration Date

Until further notice

Requirements

10+ years of experience in field service, customer support, or technical operations within capital equipment or industrial technology
Demonstrated success in building and scaling global service teams
Strong technical understanding of complex equipment and processes
Experience defining service strategies, KPIs, and operational processes
Bachelor’s degree in Engineering, Business, or a related field
Willing and able to travel extensively (domestically and internationally), with frequent trips to Asia and Europe for customer engagements and support infrastructure development
Strategic leader with strong operational execution skills
Customer-first mindset with excellent problem-solving abilities
Collaborative, with the ability to work cross-functionally and influence outcomes
Highly organized and able to manage multiple priorities simultaneously

Job Responsibility

Lead the global field service and technical support teams
Oversee installation, commissioning, maintenance, and repair of PulseForge equipment
Establish and maintain escalation processes for rapid issue resolution
Define staffing models and training programs to ensure service readiness
Develop and track KPIs (uptime, response times, customer satisfaction, first-time fix rate)
Standardize service procedures, documentation, and tools across the team
Implement preventive maintenance and service programs to minimize downtime
Partner with Engineering and Manufacturing to provide structured feedback on product reliability and serviceability
Collaborate with Sales and Customer Success to ensure smooth customer handoffs post-installation
Provide input to product development based on recurring customer issues and service learnings

What we offer

401(k)
Dental Insurance
Health insurance
Paid time off
Vision insurance

Customer Support Coordinator (Complex)

Alfa Laval

Location:
Denmark , Kolding

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Support Coordinator (Complex)

Customer Support Specialist

Customer Support Specialist

Customer Support Admin / Account Manager

Customer Support Executive

Senior Manager, Enterprise & Strategic Support

Patient Engagement Coordinator

Support Account Manager

Head of Field Support

Customer Support Coordinator (Complex)

Alfa Laval

Location:Denmark , Kolding

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Support Coordinator (Complex)

Customer Support Specialist

Customer Support Specialist

Customer Support Admin / Account Manager

Customer Support Executive

Senior Manager, Enterprise & Strategic Support

Patient Engagement Coordinator

Support Account Manager

Head of Field Support

Location:
Denmark , Kolding

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
March 26, 2026