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Customer Support Consultant

aptean.com Logo

Aptean

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Location:
Netherlands , Breda

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Customer Support Consultant, you support customers in the Food & Beverage industry with diverse IT challenges, turning their needs into effective product solutions. From project launch to daily operations, you guide them through implementation and build lasting relationships. Working with global teams, you collaborate on improvements while independently delivering solutions that help customers succeed.

Job Responsibility:

  • act as the first point of contact for our customers, managing case intake and follow‑up
  • resolve cases independently or in collaboration with colleagues
  • support customers in solving problems to minimize disruption to their daily business
  • answer customer questions and provide advice that can lead to improvements
  • be an active member of the Customer Support Team
  • contribute to improving the team so we can serve our customers even better

Requirements:

  • hold an HBO degree, preferably in business, logistics, or finance
  • show strong team spirit and flexibility beyond the typical 9-to-5 mindset
  • have experience with ERP applications such as Microsoft NAV or Microsoft Dynamics 365 Business Central, or are willing to learn
  • are fluent in Dutch and English, both in speech and writing

Nice to have:

  • understanding of production and logistics business processes
  • knowledge of the food and beverage industry, ideally supported by several years of relevant consulting experience
  • ability to work proactively and manage tasks independently
  • strong problem‑solving skills
  • eagerness to learn and an analytical mindset
  • resilience under pressure
  • commitment and passion, with the ability to inspire customers through energy and enthusiasm
What we offer:
  • company car, mobile phone, and laptop provided for business use
  • learning opportunities across the company

Additional Information:

Job Posted:
December 19, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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