Customer Support Admin / Account Manager Jobs

Customer Manager

Proactive and relationship-driven role to nurture key customer partnerships and ...

Location

New Zealand , Auckland

Salary:

Not provided

Allpress Espresso

Expiration Date

Until further notice

Requirements

Proven experience in account management, customer success, or a similar role
Ability to build and manage strong, trusted relationship with customers
Understand client needs and provide solutions that meet their business objectives
Monitor account performance and identify opportunities for improvement or growth
Exceptional communication, negotiation, and interpersonal skills
Great organisational skills and proven ability to forward plan
Be a team player, admin savvy, highly motivated and goal focused
Ability to manage multiple priorities in a fast-paced environment
A successful history of meeting company KPI’s
Possesses the knowledge to understand business P&L’s and confidently report these to customers

Job Responsibility

Nurture key customer partnerships
Be the face of the business and engage with customers
Build client relationships and support them in building their businesses
Understand customer goals and solve challenges
Generate excitement about company brands
Deliver an exceptional customer experience
Collaborate with internal sales, Customer Service and Technical teams
Deliver tailored solutions to strengthen customer loyalty and drive long-term growth

What we offer

Company vehicle + parking
Free coffee at work
250g of beans to take home weekly
Online staff discounts
Breakfast clubs, Friday drinks, and social events
Free and confidential Employee Assistance Program
Annual $200 wellbeing voucher
12-week company paid parental leave policy
Career development across multiple brands
Structured development plan

Fulltime

New

Account Manager

Based out of our Dalston Roastery, this role offers the chance to foster relatio...

Location

United Kingdom , Dalston

Salary:

32000.00 - 33000.00 GBP / Year

Allpress Espresso

Expiration Date

Until further notice

Requirements

Strong customer service and problem-solving skills
Impeccable organisational skills, able to prioritise tasks and have good time management capability
Previous experience in Sales or Account management would be beneficial but not essential
Strong admin skills
A valid driver’s license would be beneficial but not essential
Comfortable with regional travel
Strong financial acumen – be good with numbers and know your way around a spreadsheet or two
A background in coffee would be ideal (working knowledge of machinery, barista skills etc)
Passionate about hospitality and engaged in the community
A love for hospitality, experience in coffee is required with an understanding of Account Management or Sales

Job Responsibility

Building strong relationships with our customers to ensure they have all the support they need to succeed
Out on the road connecting with our café customers across the South of the UK
Preparing and monitoring sales analysis of customer performance and offering insight as well as proactive solutions for commercial success
Responsible for the onboarding process of new customers
Working closely with our Business Development, Customer Experience, Training and Technical teams to ensure our customers are set up for success
Collaborate with the Customer Experience and Finance teams to review and analyse aged debt, ensuring timely identification of overdue accounts and implementing appropriate actions in line with company credit control procedures

What we offer

Full role specific training
An employee assistance programme - supporting your mental health
Good work life balance
33 days of annual leave
Access to LinkedIn Learning
Enhanced parental leave
London Living wage and daytime working
Fully paid access to gympass
Gender affirmation leave
Vast career development

Fulltime

Account Manager

Based out of our Dalston Roastery, this role offers the chance to foster relatio...

Location

United Kingdom , Dalston

Salary:

32000.00 - 33000.00 GBP / Year

Allpress Espresso

Expiration Date

Until further notice

Requirements

Strong customer service and problem-solving skills
Impeccable organisational skills, able to prioritise tasks and have good time management capability
Previous experience in Sales or Account management would be beneficial but not essential
Strong admin skills
A valid driver’s license would be beneficial but not essential
Comfortable with regional travel
Strong financial acumen – be good with numbers and know your way around a spreadsheet or two
A background in coffee would be ideal (working knowledge of machinery, barista skills etc)
Passionate about hospitality and engaged in the community
Experience: A love for hospitality, experience in coffee is required with an understanding of Account Management or Sales

Job Responsibility

Building strong relationships with our customers to ensure they have all the support they need to succeed
Out on the road connecting with our café customers across the South of the UK
Preparing and monitoring sales analysis of customer performance and offering insight as well as proactive solutions for commercial success
Responsible for the onboarding process of new customers
Working closely with our Business Development, Customer Experience, Training and Technical teams to ensure our customers are set up for success
Collaborate with the Customer Experience and Finance teams to review and analyse aged debt, ensuring timely identification of overdue accounts and implementing appropriate actions in line with company credit control procedures

What we offer

Full role specific training
An employee assistance programme - supporting your mental health
Good work life balance
33 days of annual leave
Access to LinkedIn Learning
Enhanced parental leave
London Living wage and daytime working
Fully paid access to gympass
Gender affirmation leave
Vast career development

Fulltime

Account Manager

Temporary 3 month FTC Account Manager position in Manchester City Centre. Dynami...

Location

United Kingdom , Manchester

Salary:

13.50 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communicator with a passion for relationship-building
Proactive and enthusiastic working attitude
Detail-oriented and organised, capable of managing multiple accounts
Good IT skills, proficient user of the entire Microsoft office suite
Work across multiple projects simultaneously

Job Responsibility

Building and maintaining strong relationships with clients
Understanding client requirements and providing tailored solutions
Collaborating with internal teams to deliver exceptional service - heavy comms with marketing, events and facilities
Manage brand activities via a manned inbox and telephone calls
Book and schedule meetings
Meet and greet brands on arrival to site
Provide admin support to the team - formatting contracts, invoicing and schedules
Keep internal CRM updated in real time

What we offer

Wellbeing Support
Employee Discounts
Weekly Pay
Boost Benefit Platform
Dedicated Consultant
Accrued Annual Leave

Fulltime

Customer Accounts Assistant

Are you a people-person with a passion for sales, service, and making things hap...

Location

United Kingdom , Livingston

Salary:

12.21 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Top-notch communication skills
A proactive, can-do attitude with the confidence to work solo or in a team
Organisational skills that keep everything running smoothly
A genuine love for customer service and making people feel valued

Job Responsibility

Taking inbound calls from existing customers-building relationships and solving problems like a pro
Teaming up with the Sales crew to uncover new opportunities and boost customer value
Creating quotes and supporting the sales process with precision and flair
Helping launch monthly promos and new products-making sure customers are in the know
Building and managing email campaigns that actually get clicks
Working with marketing to bring fresh ideas to life
Keeping things organised with general admin tasks (filing, matching, processing)

What we offer

Weekly pay
28 days paid annual leave
Pension scheme with employer contributions
Discounts at top high street brands
Eye care vouchers
Access to confidential support for stress, grief, legal advice & more
Career coaching and interview prep from Office Angels
Opportunities to explore other career paths through our sister businesses

Fulltime

Office Admin

We are offering a contract to permanent part-time employment opportunity for an ...

Location

United States , Cleveland, Ohio

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in About Time software
Sound knowledge of Accounting Functions
Experience with Accounts Payable (AP) procedures
Ability to manage Accounts Receivable (AR)
Experience in Answering Inbound Calls

Job Responsibility

Accurately and efficiently process customer credit applications
Maintain precise records of customer credit
Resolve customer inquiries in a timely and detail oriented manner
Monitor customer accounts and take appropriate action when necessary
Perform general office administration tasks to ensure smooth operation
Handle accounts receivable, including some follow-up calls
Manage accounts payable duties, such as entering invoices and conducting three-way matches
Provide HR support by assisting with overflow administrative tasks and handling timesheets
Maintain clear and effective email communication within the office
Utilize accounting software systems and CRM tools for various tasks, ensuring accuracy and efficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Parttime

Operations & Client Support Executive

Are you ready to dive into a dynamic role where every day brings new challenges?...

Location

United Kingdom , Sevenoaks

Salary:

12.50 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in scheduling or account management within maintenance, construction, or facilities
Strong multitasking and organisational skills in a fast-paced setting
Excellent communication and problem-solving abilities
Commercial awareness and confidence in quoting and invoicing
Familiarity with CRM systems (Big Change experience is a plus)
Ability to foster client relationships and drive business growth.

Job Responsibility

Engineer Scheduling & Diary Management: Allocate reactive maintenance jobs based on engineer skills, location, and availability
Client Account Management: Manage up to 10 key accounts, ensuring client needs are met and expectations exceeded
Quoting & Commercial Oversight: Prepare quotes for small works and follow-on jobs
coordinate engineer availability and seek approvals
Invoicing & Financial Admin: Process invoices accurately and promptly upon job completion
Job Tracking & Closure: Maintain up-to-date records with notes, photos, and documentation
Supplier Coordination: Order and track materials while liaising with suppliers for timely delivery
Issue Resolution: Address delays and complications swiftly and efficiently
CRM Management: utilise systems internal systems to streamline scheduling and account management
Performance Monitoring: Track KPIs such as first-time fix rates and client satisfaction.

What we offer

Weekly Pay
Up to 28 days annual leave
Dedicated consultant to support your job search
First opportunity to see permanent positions
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms.

Fulltime

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Customer Support Admin / Account Manager

Office Angels

Location:
United Kingdom, Burgess Hill

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
June 04, 2025

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