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Customer Supply Chain Coordinator - EU

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Joseph Joseph

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Location:
United Kingdom , London

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Salary:

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Job Description:

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life. Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business. We are looking for a motivated and detail-oriented Customer Supply Chain Coordinator to join our EU Customer Supply Chain Team. Reporting to the Head of Customer Supply Chain - EU, this role supports the day-to-day operations that help deliver excellent service to our customers, you will play an important role in managing the Order-to-Invoice process, working closely with internal teams and external partners to ensure orders are processed accurately and delivered on time.

Job Responsibility:

  • Manage and process orders for key customers, ensuring accuracy and timely execution
  • Produce and maintain open order books, sharing updates with customers and internal sales teams
  • Communicate SKU challenges, availability, and back-in-stock dates to customers
  • Monitor warehouse and transport activities, escalating and resolving issues proactively
  • Coordinate customer delivery bookings with 3PL warehouse and logistics teams
  • Keep customers informed about delivery challenges and revised timelines, offering solutions
  • Update and present Sales Performance Reports, including expected monthly revenue, in bi-weekly meetings
  • Create and maintain Customer SOPs for warehouse execution
  • Develop and manage Retailer SLA / Non-Compliance documentation, perform root cause analysis on failures, and propose corrective actions
  • Attend and contribute to customer review meetings, understanding SLA terms and performance metric

Requirements:

  • 1–2 years' experience in Order Management or Customer Service, ideally in a supply chain or logistics context
  • Bilingual proficiency in either German, Italian, Spanish, or French is highly desirable
  • Strong attention to detail and follow-through
  • Ability to thrive in a fast-paced, problem-solving environment
  • Intermediate Excel skills (pivot tables, lookups, basic reporting)
  • Knowledge of ERP systems (SAP preferred)
What we offer:
  • Competitive salary and holiday allowance
  • Company performance related bonus
  • A pension contribution
  • An exclusive staff discount
  • 24/7 healthcare appointment support
  • Hybrid working – 3 days in office & 2 days from home and flex start/finish times
  • External private employee wellbeing support
  • Access to Perkbox
  • Volunteer days
  • Team Recognition scheme
  • Training and Development
  • Holiday carry-over scheme
  • Season-ticket travel loan
  • Cycle to work scheme
  • Parental Leave support
  • Holiday trading (buy/sell) and extra holiday days for long service

Additional Information:

Job Posted:
December 09, 2025

Work Type:
Hybrid work
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