Customer Success Specialist, Robert Half

Customer Success Specialist

Robert Half

Location:
United States, Irvine

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Success Specialist to join our team on a long-term contract basis. Based in Irvine, California, this role is ideal for professionals with a strong background in customer service and the ability to navigate various systems and platforms effectively. You will be instrumental in ensuring client satisfaction and maintaining the highest standards of support.

Job Responsibility:

Handle incoming customer inquiries and provide timely, accurate resolutions
Assist clients with billing, benefit functions, and other service-related concerns
Utilize CRM tools and software to manage customer interactions and maintain detailed records
Collaborate with internal teams to address and resolve complex customer issues
Leverage your knowledge of programs like ADP Financial Services and Epic Software to support customer needs
Monitor and analyze customer feedback to identify areas for improvement
Guide customers through processes and ensure they understand available resources
Use Office tools and other computer programs to prepare reports and track performance metrics
Deliver exceptional service while adhering to company policies and standards
Participate in ongoing training to stay updated on best practices and system enhancements

Requirements:

Minimum of 1 year of experience in a customer service or customer success role
Proficiency in tools such as ADP Financial Services, Avaya CMS, and Epic Software
Strong organizational skills and the ability to multitask effectively
Experience with CRM platforms and managing customer data
Familiarity with Office applications, including Word and Excel
Excellent communication skills, both written and verbal
Ability to handle inbound calls and assist customers with a variety of needs
Problem-solving aptitude and a customer-focused mindset

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
May 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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