Customer Success Specialist

• Deliver exceptional post-sale support to our clients, ensuring satisfaction and long-term engagement
• Communicate clearly, confidently, and empathetically through both verbal and written channels
• Build trust-based relationships with clients through active listening and responsiveness
• Manage multiple clients and tasks efficiently with a high level of organization and attention to detail
• Approach problems with a proactive mindset and a focus on effective solutions
• Actively listen to client needs and provide tailored support
• Collaborate with internal teams to address client challenges and ensure service quality

• Up to 1 year of professional experience in a customer support or client-facing role
• Excellent verbal and written communication skills in both Portuguese and English
• Strong interpersonal skills and a natural ability to connect with people
• Highly organized and detail-oriented
• Empathetic, proactive, and problem-solving mindset
• Availability to work from our Carnaxide office

High standards, professionalism, and dedication