Customer Success Program Manager

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises. We are looking for an experienced Program Manager to act as a force multiplier for our Customer Success (CS) organization. In this role, you will operate as a high-impact individual contributor, responsible for designing, managing, and executing critical internal projects that allow our CS team to scale. Unlike a traditional software project manager who oversees code delivery, you will manage business value delivery. You will spearhead initiatives such as implementing new CS platforms (e.g., Gainsight/CAST), rolling out new retention playbooks, restructuring the customer journey, or managing the 'Operational Readiness' for major product launches. You have a passion for organization, process optimization, and ensuring our CSMs have the infrastructure they need to drive customer goals.