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Customer Success Procurement Associate Analyst

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Pepsico

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Location:
Mexico , Miguel Hidalgo

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you.

Job Responsibility:

  • Support myBUY procurement platform users by managing incidents, resolving P2P issues, and ensuring end-to-end handling of service requests
  • Incident (INC) Management: Incident identification and recording
  • Classification and initial support to the Users for the Incident
  • Investigation and diagnosis of Incidents
  • Escalation procedures for ensuring Incident resolution
  • Incident resolution and restoring service to its normal operation
  • Communicating with the User and Closing the Incident ticket
  • Training end users in myBUY usage

Requirements:

  • Bachelor´s degree needed
  • Good interpersonal skills
  • Experience in Incident Management
  • Ideally with a Procurement background
  • Good English level (written and spoken) mandatory
  • ERP (SAP / ARIBA) experience
  • 1+ Years of experience required
  • Clear communication
  • Strong customer service background
  • Problem-solving capability
  • Ability to follow structured processes
  • Comfortable with high-volume workload
What we offer:
  • Opportunities to learn and develop every day through a wide range of programs
  • Internal digital platforms that promote self-learning
  • Development programs according to Leadership skills
  • Specialized training according to the role
  • Learning experiences with internal and external providers
  • Recognition programs for seniority, behavior, leadership, moments of life, among others
  • Financial wellness programs
  • A flexibility program that will allow you to balance your personal and work life
  • Benefits for family such as Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life

Additional Information:

Job Posted:
February 21, 2026

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