Customer Success Operations Manager

We’re looking for a highly skilled and detail-oriented Manager, Customer Success Operations to help scale the systems, processes, and analytics that power Cyera’s Customer Success organization. This is a hands-on operational role focused on building repeatable processes, improving data quality, developing insights, and enabling our Customer Success Engineers and Account Managers to deliver exceptional experiences. You’ll work cross-functionally with Renewals, Sales, Support, Product, and Engineering to support a smooth customer journey and ensure the right data, workflows, and visibility are in place. While renewals are owned by a dedicated team, you’ll play a key supporting role in improving reporting, handoffs, and risk identification related to the renewal motion.